Business Analyst

About IT Services

IT Services at the University of Manchester is a vibrant and fast-moving department, we focus on delivering excellent customer service and quality services for our staff, students and researchers. 

The Team

The Business Analyst team sits within the Applications, Data and Strategy Division of IT Services. Its primary function is to provide Business Analyst services to strategic University projects, working with subject matter experts from within IT Services and the business areas.

The Role

We have an opportunity for an experienced Senior Business Analyst (BA) to join our established practice to support the delivery of projects, delivered through our Strategic Change Office.

The Business Analyst will take responsibility for investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organisational change. The role will be responsible for undertaking assignments across project and/or service functions as required.

Our BA’s regularly interact with a diverse range of stakeholders across the University and work across a range of projects, including those for our Cultural Institutions, Professional Services and our student and research communities.

The role includes collaborating with our large team of BA’s, including leading activities to continually improve our service offering.

Expected to take on and be responsible for the supervision, motivation, technical direction, development, training and mentoring of assigned staff.

The Person

The successful candidate will have the responsibility for leading Business Analysis activities on large and complex projects of strategic importance to the university. Our Business Analysis Service Framework includes:

• Work with diverse groups of stakeholders to investigate root causes of problems, identify where a business need exists and shape the project to address this need.
• Evaluate options to meet the business need and support the development of the business case for change
• Facilitate workshops to capture and document current and proposed processes. Apply gap analysis to identify actions required to implement the revised processes.
• Facilitate workshops to elicit, analyse and define requirements for business and IT change initiatives.
• Support business staff in testing business and IT changes to ensure acceptability.
• Support the development and deployment of business and IT changes to ensure a smooth transition.

Experience of leading teams of Business Analysts on process modelling and requirements engineering activities within large projects or programmes is essential.

Expert knowledge in requirements capture & management, business process modelling and workshop facilitation are essential. 

Experience of leading business analysis activities on multiple large change projects is also essential, as is extensive experience of a structured approach to Business Analysis using a range of methods, tools and techniques.

Knowledge of the Business Process Modelling Notation (BPMN) is desirable.

Additionally previous experience of working in a Higher Education environment would be a distinct advantage, as would previous line management experience.

What can you expect in return

Our diverse job opportunities all include a top benefits package that includes many features that are hard to find in the private sector:

• 29 days Annual Leave entitlement plus 4 University closure days over the Christmas period, plus bank holidays
• Well-being programme with counselling, fitness and leading sports facilities
• Learning and development opportunities
• Staff recognition schemes
• Staff discounts on a range of products and services including travel and high street savings.
• A generous contribution-based pension scheme
• An annual pay review, plus incremental salary increase within the grade
• Vivup lifestyle benefits- exclusive access to discounts across UK’s major retailers including supermarkets, technology, fashion, travel, and much more!
• Free eye examinations with discounts on glasses and contact lenses
• Savings on food and cafes on campus
• Salary exchange for childcare vouchers, workplace nursery scheme, cycle to work, or increased pension contribution

And much more! Find out more by following this link: The University of Manchester Rewards and Benefits

Find out more about our organisation and values:

• IT Services: About us and ITS Practice Charter

When completing the additional information section of your application, please ensure you make reference to the job description and person specification above, as this will form an integral part of the shortlisting process.

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status.  All appointments are made on merit.

Our University is positive about flexible working – you can find out more here

Hybrid working arrangements may be considered.

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Any recruitment enquiries from recruitment agencies should be directed to People.Recruitment@manchester.ac.uk.

Any CV’s submitted by a recruitment agency will be considered a gift.

Enquiries about the vacancy, shortlisting and interviews:

Please contact our IT Resource Management Team

Email: it.resource@manchester.ac.uk

General enquiries:

Email: People.recruitment@manchester.ac.uk

Technical support:

https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.