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Form of workWould you like to kick start your career in a supportive, collaborative and innovative company?
Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?
Join our Business Systems team!
IT systems play a pivotal role in Softcat's success. As our business grows and evolves it is essential, we have a set of reliable, scalable yet flexible systems. The Business Systems Team are responsible for the design, delivery, and management of these key business applications. In support we work in conjunction with an ever-increasing number of Vendors, Partners, and Softcat Stakeholders.
Success. The Softcat Way.
Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.
Softcat are embarking on a CRM Replacement Project which requires a Business Analyst who will be responsible for gathering, analysing, documenting, and managing business requirements for the replacement of the current CRM system. This role involves close collaboration with various stakeholders, including business users, IT teams, and third-party vendors. This is a pivotal role in ensuring that the new CRM system not only meets technical specifications but also aligns with the organization's strategic objectives and delivers tangible business value. Effective communication, collaboration, and analytical skills are essential for success in this role.
As a Business Analyst - CRM Implementation Project, you'll be responsible for:
- Collaborate with business stakeholders to elicit and document their CRM requirements.
- Conduct interviews, workshops, and surveys to gather comprehensive business needs.
- Create clear and detailed business requirement documents (BRDs) and functional requirement documents (FRDs)
- Analyse and prioritize requirements to ensure they align with business objectives
- Collaborate with solution architects and designers to develop the CRM system's functional design.
- Participate in test planning and work with the Test Lead to coordinate user acceptance testing (UAT) efforts.
- Verify that the CRM system meets specified requirements and functions correctly.
- Assist in developing change management strategies to ensure a smooth transition to the new CRM system.
We'd love you to have
- Proven experience as a Business Analyst in CRM implementation or replacement projects.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in business analysis tools and methodologies.
- Knowledge of CRM systems and their functionality.
- Experience with data migration and integration in CRM projects.
- Knowledge of industry-specific CRM best practices
Work in a way that works for you
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Hybrid working – 2 days in the office and 3 days working from home
- Working flexible hours - flexing the times you start and finish during the day
- Flexibility around school pick up and drop offs
Working with us
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
Join us
To become part of the success story, please apply now
As part of our commitment to supporting, attracting and retaining the best diverse talent, Softcat is proud to partner with organisations like WORK180, My G Work and Black Young Professionals. Work 180 endorse employers that demonstrate on-going support for women at work, including offering benefits and policies that best support female employees. My G Work support us in our aim of attracting more LGBTQ+ talent. The BYP network support us in diversifying our talent pool by tapping into the black professional community.
