Address From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.
People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.
The Role
As a Business Analyst you will work within the Project Delivery & Applications team as a major contributor to the management of small change and user support across the business.
Key Responsibilities
- Understanding, capturing and documenting business requirements
- Ensure users are kept up to date throughout the duration of their queries
- Provide document maintenance across the Acturis and Applied Epic document suite, creating new and modifying existing templates where required to meet the needs of the business
- Maintain accurate system configuration records, in line with changes made
- Identify trends in items raised and assess whether they are the result of a wider issue, a training need or a development suggestion for Acturis and Applied Epic
- Evaluate the impact of Acturis and Applied Epic upgrades on users and agree activation tactics with the Applications Manager
- Create and process test scripts to support UAT testing for new features or documents
- Share knowledge on best practice hints & tips with super users
- Evaluate existing business processes and seek areas to improve operational efficiency including the introduction of automation and workflows
- Ensure that BAU activity is logged and resolved in a timely, priority-based manner
- Escalate queries and issues to line manager or second line colleagues, as appropriate
- Support the business and your direct colleagues in timely, efficient manner
Knowledge
- Insurance broking systems including Acturis is essential.
- Understanding of the organisation and the sector it operates in.
- Customer interfacing experience
- Strong experience supporting the Acturis Broking Application is a must
Skills & Attributes
- Excellent communication skills (written and verbal)
- Ability to translate technical requirements to the business
- Accuracy and attention to detail.
- Ability to process work quickly and efficiently.
- Ability to prioritise work and meet deadlines.
- Strong negotiation skills
- Confident dealing with varying levels of stakeholders including c-level
- Excellent skills in MS Office Products
Our Culture: People First
We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in:
- An employee-ownership model
- Aligned external investors
- The trust and integrity born of friendship
- Expertise
- Independence
Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention.
Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone.
Diversity & Inclusion
At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
