Business Analyst / Process Improvement Analyst - Publishing

Business Analyst / Process Improvement Analyst - Publishing

Full-time, fixed-term 12-month maternity cover contract

Salary: £50,000-55,000 per annum

Hybrid working potential, based in Central London

Closing date: Sunday 28 January 2024

Thames & Hudson is the leading publisher of illustrated books on visual arts, history, fashion and popular culture, and includes titles published in association with brands, institutions and museums worldwide.

We are looking for a Business Analyst with experience gained in book publishing to join our small Publishing Systems team on a 12-month fixed-term basis. You will be working with business stakeholders in the development of business operation practices and software systems. You will be analysing and improving processes and systems. This will be a great opportunity to leverage your expertise in business process mapping and analysis to identify inefficiencies, recommend solutions, and implement solutions to drive efficiency and growth

You will capture current and future business requirements and address business needs mostly across the Editorial, Design and Picture Research departments. You will be working in a collaborative and consultative manner aiming to achieve stakeholder confidence and satisfaction and demonstrating the value of efficient and reliable workflows, processes and system features.

The Role

• Work with departments to support the delivery of projects with a particular process focus
• Through data analysis, workshops and colleague interviews, map business processes and pinpoint areas for improvement and opportunities for automation
• Collaborate closely with stakeholders to understand business needs and gather requirements. Help build processes that deliver the needs of our colleagues and the business
• Develop and document business requirements, functional specifications, and process flows
• Conduct and present cost-benefit analyses of proposed changes to establish user support and buy-in
• Deliver regular training to ensure the successful implementation of Process Improvements and system enhancements
• Stay up to date on publishing industry trends and best practices in business analysis and Process Improvement

Knowledge, Skills and Experience

• Working knowledge of illustrated, co-edition trade publishing
• Strong analytical and problem-solving skills
• Proficiency in business process mapping and analysis techniques
• Prior use of OKR (Objectives and Key Results) methodology
• Excellent communication and interpersonal skills
• Previous success in improving levels of staff confidence in their use of publishing systems
• Ability to work independently and collaboratively in a team environment
• Strong attention to detail and organizational skills
• Good knowledge of Adobe Creative Suite, in particular InDesign
• Experience with Publishing Title Management Systems

Applicants must have the legal right to work in the UK.

At Thames & Hudson, we believe that employing a diverse workforce is essential to succeed and selection decisions are based on applicants’ experience and skills. We welcome applications from everyone, irrespective of age, sex, sexual orientation, disability, race, religion or belief.

To apply, please send your CV with a cover letter to Ramona Pulsford at  recruitment@thameshudson.co.uk. Use the cover letter to address how you meet the requirements listed in Knowledge, Skills and Experience above. The deadline for applications is Sunday 28 January 2024.

Apart from working with a highly talented and creative bunch of people, we offer:

• 28 days holiday plus bank holidays
• Profit share scheme
• Interest-free loan for rent deposit or season travel ticket
• Discounts off our lovely T&H books and co-editions
• Generous pension contributions
• Employee Assistance Programme
• Cycle to Work Scheme
• Free entry into hundreds of museums and galleries, nationwide

And more!