Business Analyst, Salesforce

Sensata Technologies is a global industrial technology company striving to create a cleaner, more efficient, electrified and connected world. Through our broad portfolio of sensors, electrical protection components and sensor-rich solutions which create valuable business insights, we help our customers address increasingly complex engineering and operating performance requirements.

We are recruiting for an experience Salesforce Business Analyst to join our global CRM team. In this role you will be responsible for customer return data analysis and coordinating activities related to quality, failure analysis and product management.

General Responsibilities

• Arranges the analysis, articulation and presentation of complex data, in order to allow effective and timely management decisions.
• Provides consistent data storage, access and update for all users.
• Communicates with various functions, project families and regions on trends and measurable results.
• Proactively plan for trends and implements training to mitigate repeat events.
• Collaborates with teams to create strategy based in actionable data which aligns with long term vision of a zero-incidence culture.

Experience / Qualifications

·A university degree required (i.e., Bachelors degree) or equivalent relevant work experience.

·Business ethics - Ability to practice and behave consistently and effectively in areas of business practice and conflicts of interest.

·Communication - Ability to communicate effectively by getting the right message across to the right people at the right time on a regular basis.

·Customer Orientation - Ability to meet customers’ expectations by identifying and anticipating customers’ needs and integrating these into work; ability to develop new added value for customers and act with the customer in mind.

·Result orientation - Ability to take steps personally to ensure that mutual goals and performance targets are met within the appropriate timeframe.

·Teamwork - Ability to work with others and work synergistically with fellow team-members.

·Planning and Organizing - Ability to plan, prioritize and organize work and schedules in all areas to meet requirements.

·Problem solving - Ability to reach logical conclusions to situations by appropriately analyzing the situation. Balances the benefits, risks and consequences of actions.

·Time Management - Ability to assessing your ability to manage your time, and the effectiveness of your team to reach department objectives.

·Conflict management - Ability to recognize and work towards a mutually agreeable solution when confronted with conflict.

·Resilience - Ability to work under pressure and prioritize.

Additional Job Description

Specific Responsibilities:

• Perform administrator functions such as user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, release management, troubleshooting, capacity & storage, and general systems maintenance.
• Serve as primary point of contact for business around production and support issues.
• Research and identify needs, goals, and business models by collaborating with end users, stakeholders, and support partners.
• Test functionality of new implementations in Salesforce prior to releasing to business
• Review and assess current state to identify and recommend improvement opportunities.
• Support the Salesforce developer to help design and maintain internal solutions and external system interface mechanisms.
• Manage dashboards, reports, forms, templates, page layouts workflows and approvals, create and maintain custom objects, object relationships, formulas, standard and custom fields.
• Challenge requests that do not align with Salesforce best practices and find alternative solutions.
• Stay Current with Salesforce releases and corresponding documentation and provide new functionalities and solutions as needed; including integrations with third party solutions.
• Establish and implement best practices: system maintenance, security, improvements, data integrity, duplicates, backups, validation rules, custom workflows, and so on
• Design and create global Reports and Dashboards within SF in accordance with corporate goals.
• Define, deliver and support functionality and configuration of the Salesforce.com platform.
• Elicit, capture, and transform business requirements into functional system requirements.
• Track user adoption and provide additional training where necessary.
• Participate in design reviews and collaborative system integration planning activities.

Required Skills and Experience:

• At least 2 years’ experience in a Salesforce Administrator/Analyst role
• Salesforce ADM201 Admin Certification is essential.
• Salesforce ADM301 and 401 Developer Certification would be beneficial.
• Historical, proven knowledge, and practical application of the Salesforce design, logic rules, and execution of Salesforce.com configuration changes
• Ability to analyse and recommend Salesforce configuration changes to support enhancement requests.
• Knowledge of project management practices and tools

We offer a competitive salary and benefits package. Sensata Technologies is committed to the provision of training, development, and promotion opportunities.

Please note that all successful candidates must undergo a medical examination which includes a drugs test.