Business and Finance Practice Manager

St. Bartholomew and Hollow Way Medical Practice JOB TITLE: Business & Financial Director SPIRES PCN Manager RESPONSIBLE AND: Partnership ACCOUNTABLE TO HOURS: Whole Time 37.5hrs per week CONTRACT LENGTH: Permanent FULL DETAILED JOB DESCRIPTION AVAILABLE ON REQUEST. 1. Strategy and Change management You will LEAD on and have overall responsibility for Strategic and Financial planning whilst: Keeping abreast of current affairs and identify potential threats/opportunities. Developing practice strategy; formulating objectives for practice development and implementing them with focus on sustainability and future proofing. Leading and overseeing significant change management as the practice undergoes intermittent transformations according to prevailing opportunities and threats. Optimising practice profits. Assessing and evaluating accommodation requirements and manage development and expansion plans. Ensuring safety and quality of the working environment and service delivery. Preparing and annually updating the Practice Development Plan, oversee implementation of the aims and objectives. 2. Financial management You will LEAD to: Manage practice accounts and budgets in close relations with the practice accountants. Submit quarterly financial reports including forecasts and year-end figures promptly to partners Submit timely CQRS data Analyse financial performance and KPIs and ensuring these are met. Develop and implement financial strategic plans to ensure the practice's long-term sustainability, growth and to maximise income Identify and explore new business opportunities, partnerships, and revenue streams to diversify and optimise income and minimize costs. liaise with the practice accountant as required for practice finance matters. Understand and report on financial implications of contract and legislation changes. Manage, monitor and reconcile bank accounts; negotiate/liaise with the bank account manager. Manage partners drawings as discussed with accountants. Manage and monitor PAYE for staff and maintain appropriate records in conjunction with outsourced body. Manage contributions and records for practice pension scheme(s) 3. Communication You will LEAD on: Creating effective and positive communication channels with external bodies relevant to the organisation including but not limited to ICB; LMC; NHSE; accountants; bank managers; mortgage providers; legal services; outsourced bodies providing services for the organisation; research partners; OUH and external partners involved in teaching and training. Communicating effectively with other team members, patients and carers 4. Human Resources You will support the HR manager to: Oversee recruitment and retention of staff and provide a general personnel management service Manage staffing levels within budget Evaluate, organise and oversee staff induction, training and appraisal and ensure that all staff are adequately trained to fulfil their role. Implement effective systems for resolution of disputes and grievances. Keep abreast of changes in employment legislation. 5. Organisational Systems You will LEAD on: Creation of practice organogram and line management. Analysis and optimisation of skill mix and deployment of staff personnel Oversee convening team meetings, prepare agendas and ensure distribution of minutes as necessary. Maintain registration policies and monitor patient turnover and capitation. Ensure practice premises are properly maintained Ensure maintenance of fire prevention and security systems Manage procurement of practice equipment, supplies and services within budget 6. Patient Services You will LEAD to: Adopt a strategic approach to the development and management of patient services. Ensure excellent patient experience by addressing constructively all enquiries, concerns, complaints and all feedback in a timely and professional manner. Oversee effective running of the patient participation group and other groups to ensure the organisations strategic plan is inclusive. Collaborate with clinical team to improve patient satisfaction. Routinely monitor and assess practice performance against patient access and demand management targets. Support operations manager to oversee the smooth daily running of the practice Ensure the practice complies with NHS contractual obligations regarding patient care. Maintain registration policies and monitor patient turnover and capitation. Oversee repeat prescribing systems, effective appointments system, surgery timetables, duty rotas and holiday cover. 7. Information Management and Technology You will LEAD and support the Operational Manager to: Collaborate with IT services and the ICB to assess and optimize the practice's technology infrastructure Identify opportunities for process automation, digitalization, and improved data management to streamline workflows and enhance productivity Optimise audits and data searches in the practice. Keep abreast of latest developments and industry best practices in primary care IT including DoH initiatives and update the practice management team. Ensure that the practice has effective IT data security back-up and disaster recovery plans You will be SIRO lead, and Data Protection Officer and liaise with the Caldicott Guardian Maintain the practice website. 8. CQC As a Registered Manager you will ensure that the practice is compliant with all CQC regulations and guidelines. This includes: making sure that all staff are properly trained and that the facility is adequately equipped and staffed to meet the patient needs Developing and implementing quality assurance measures to ensure adherence to national and local regulatory guidelines and professional standards with regard to employing staff and delivering patient services. Stay up-to-date with industry trends, advancements, and best practices to drive continuous quality improvement. 9. Estate management You will LEAD on: Liaising with partners, management team and key stakeholders to ensure Premises financial management is within budget and cost efficiencies are being implemented. Exploring options for utilisation of space. Managing the leases, contracts, rent, building works, insurances, valuations of all practice sites. 10.Research Assist with overseeing research activity finances; liaise with research team 11.Investors in People Contribute to developing and promoting staff self care/well-being; implementing the Investors in People agenda 12.PCN Manager JD AVAILABLE ON REQUEST 13.Health & Safety Promote and maintain practice Health & Safety Policy. 14.Equality and Diversity Support the equality, diversity and rights of patients, carers and colleagues. 15.Personal/Professional Development Be responsible for own development and learning, participate in annual individual performance review and effectively manage time, workload and resources.