Business And Operational Support | East Lancashire Hospitals Nhs Trust

The service is delivered across Pennine, Lancashire to provide a responsive service to patients with long term and/or complex conditions with care in their own homes. The post holder will provide professional & efficient administration and data analysing duties for the service. The post holder will have an understanding of databases and inputting of referral data, pro-active and responsive Operational Support. They should also provide administrative assistance as required to the ICAT Service Manager, Operational Support Manager and ICAT management support by supporting ICAT clinical & Social Work teams as well as the District Nurse team. The post holder will maintain effective and efficient processes and systems in order to provide, facilitate and co-ordinate the inputting of referral activity and related Operational Support. They will also carry out administration functions across the service and support working practices that provide a responsive service and effectively manages the work load activity to meet timescales required for reporting and processing information. The ICAT operating hours are 7 days per week over 24 hours.
• To provide pro-active and responsive Operational Support to the ICAT/ District Nurse Teams.
• Daily inputting of data from hard copy onto appropriate electronic system with speed and accuracy
• Working with NHS databases including EMIS, CERNER, ICE, LAS and STRATA.
• Uploading all incoming TADs from the Complex Case Team, including Discharge 2 Assess, Home First, Social Worker Allocation and Residential Rehab onto LAS. Uploading Home First reports onto LAS · Uploading IHSS referrals, Hospital at Home referrals, COVID referrals, ‘Steady On’ referrals onto EMIS.
• To competently use electronic information systems to ensure data is protected against inappropriate use and patient confidentiality is protected.
• Ensure telephone manner when receiving referrals from GPs, Social Services, Hospital Wards and wider Community Services.
• Ensure accurate information is recorded on the Liquid Logic System for Social Services.
• Maintain a confidential and professional approach at all times when dealing with patients or relatives by telephone, or with colleagues, other professionals who are employees of ELHT or partner organisations by telephone or face to face.
• Ensure good working relationships are maintained with all departments and Integrated Teams across the Organisation.
• Participate in the processes relating to the correlation of information with regard to admission and discharge processes to and from the ICAT team, district nurse team and wider Community Teams.
Established in 2003, East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute and community healthcare for the people of East Lancashire and Blackburn with Darwen.
The organisation puts safety and quality at the heart of everything we do, invests in and develops its workforce, works with key stakeholders to develop effective partnerships and encourages innovation and pathway reform to deliver best practice.
We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements.
• To provide pro-active and responsive Operational Support to the ICAT and District Nurse Teams.
• Daily inputting of data from hard copy onto appropriate electronic system with speed and accuracy
• Working with NHS databases including EMIS, CERNER, ICE, LAS and STRATA to input, recall and examine patient information.
• Uploading all incoming TADs from the Complex Case Team, including Discharge 2 Assess, Home First, Social Worker Allocation and Residential Rehab onto LAS. Uploading Home First reports onto LAS · Uploading IHSS referrals, Hospital at Home referrals, COVID referrals, ‘Steady On’ referrals onto EMIS.
• To competently use electronic information systems to ensure data is protected against inappropriate use and patient confidentiality is protected at all times.
• To contribute to the productivity and reporting process and commit to act positively on feedback.
• Ensure telephone manner when receiving referrals from GPs, Social Services, Hospital Wards and wider Community Services.
• Ensure accurate information is recorded on the Liquid Logic System for Social Services.
• Prepare case notes for new admissions and for discharge according to Trust Policy and the Standard Operating Procedures of the Service.
• Maintain a confidential and professional approach at all times when dealing with patients or relatives by telephone, or with colleagues, other professionals who are employees of ELHT or partner organisations by telephone or face to face.
• Ensure good working relationships are maintained with all departments and Integrated Teams across the Organisation.
• Participate in the processes relating to the correlation of information with regard to
admission and discharge processes to and from the ICAT team, district nurse team and wider Community Teams.
• Support the monitoring and reporting of delays in the patient journey.
• Respond to queries and requests for information in a timely and responsive manner within remit of knowledge and role.
• Communicate and escalate queries to qualified team members as appropriate to enable these to be resolved in a timely manner.
• Organise delegated workload, working on own initiative under the guidance of the ICAT Operational Support Manager and senior members of the Team to ensure deadlines are met and a high standard of service is provided.
• Support processes to comply with the Care Quality Commission standards framework and other related legislation.
• Undertake and contribute to a range of delegated duties, recording and communicating patient information, to minimise delays in processes and support a high standard of service provision.
• Input, organise and file patient information and related documents appropriately, to maintain an efficient centralised system.
• Refer any complaints or unresolved issues to the line manager or delegated person on duty.
• Work within limits of own competence and responsibility, referring issues beyond limits to qualified team members.
• Utilise EMIS, EPTS and any other electronic systems to record team activity and patient activity in line with deadlines set.
• Progress chase missing information to ensure the Duty Screeners and receiving services have access to relevant information within set responsive timescales.
• Maintain the housekeeping of the office environment and own work station to ensure a professional image at all times.
This advert closes on Monday 26 Feb 2024