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Form of work
SalaryPsychology Tools (psychologytools.com) is an online platform publishing evidence-based therapy resources for clinical professionals.
We are growing fast and looking to fill a number of roles in our Business Development & Customer Success team.
You will join a small team based in our Reading office near to Reading Station. Due to data security requirements, postholders will be required to undertake their role at our office in Reading.
These roles cover a range of Customer Success and Business Development tasks including responding to inbound and outbound sales opportunities, offering technical support and guidance to our customers, and managing our expanding client base of organisational customers, many of whom are based internationally.
The ideal candidates will be conscientious with close attention to detail, and will become independent in the day-to-day management of Psychology Tools business. Previous experience of working with highly confidential information in a customer focused environment in Business Development or Customer Success roles will be an advantage.
Essential skills:
· A solid background in a Business Development, sales, or Customer Success environment.
· A high level of literacy and numeracy.
· Excellent communication skills.
· The ability to work and problem-solve independently.
· The ability to absorb complex process training quickly.
· A strong focus on detail and accuracy.
· A conscientious approach to work, reporting any issues as soon as they arise.
· A strong commitment to providing excellent customer service with the ability to proactively suggest improvements.
· Excellent I.T. skills (e.g. Word, Excel, helpdesk & database software, and MacOS).
· Financial acumen.
· Proven ability to prioritise your workload effectively
Benefits:
· 25 days holiday per annum + national holidays.
· Enrolment in a company pension scheme with 4% employer contributions.
Agencies: We are not able to accept applicants and unsolicited interest via recruitment agencies.
Please apply via the button below. Alternatively please contact Allan Oehlers.
