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Form of work
SalaryJob Title: Business Development Officer
Location: Hybrid/Warrington - 2-3 days a week in the office.
Salary: On application
Benefits:
- 15% Contributory Pension (10% Employer, 5% Employee)
- 26 days holiday plus bank holidays, which increases with service
- Private Health Insurance
- Critical Illness Insurance
- Death in Service Insurance
- Income Protection
- Digital GP 24/7
- Dental Cover
- Health Assessments
- A day off for your birthday
- Generous maternity and paternity benefits
- Paid Carers leave
- Employee Assistance Programme
- Cycle2work Scheme
- Benefits Hub; large selection of employee discounts, rewards and perks across a number of brands, restaurants, holidays and "away" days.
About our client and the role of Business Development Officer
Our client is a fast-growing Challenger Bank in a high growth phase and have an exciting opportunity for Business Development Officer to join their team. The successful candidate will support the on-going management of a network of brokers and supporting in the distribution of the banks lending products to achieve budgeted volume targets.
Responsibilities for the role of Business Development Officer
- Help to support and manage relationships with key regional brokers, accountants and other professional introducers, ensuring they adhere to the bank's core lending policies and values. Often being the first contact point.
- Support the relationship with key partnerships with other local professionals in the drive for new business. Often acting as their first contact point.
- Help to proactively manage the pipeline of new business opportunities and support the execution of new deals in a timely fashion, providing regular updates to the BDM and Commercial Director
- Support the local personalised relationship model for all customers with a clear focus on speed of delivery and transparency in all dealings
- Achieve agreed team financial targets across all measures
- Respond within agreed timescales to all enquiries and referrals, giving superior customer service at all opportunities, often being the customer's first contact with the bank.
- Identify and seek opportunities to promote the bank
- Help support and formulate appropriate local strategies and plans to exceed the banks overall goals as set by and agreed with the BDM & Commercial Director
- Meet and exceed personal goals as set by the Business Development Co Ordinator
- Achieve exceptional and best in class customer feedback
- Ensure customer conduct and TCF values are adhered to across all disciplines and with all stakeholders
- Respond to, as appropriate, all customer complaints and areas of dissatisfaction and take measures with the BDM to rectify these
- Support the BDM in maintaining and managing the lending book with minimal bad or stressed debt. Highlight any areas of concern
- Respond to all appropriate customer enquiries within the agreed timescales and to be transparent and clear in all correspondence
- Maintain up to date, accurate and transparent customer records
- Help ensure that appropriate control frameworks are in place and adhered to across all measures
- Help to ensure that the local broker panel is maintained, and core lending values are met with appropriate customer outcomes
Experience and skills required for the role of Business Development Officer
- Strong intellect, professional approach, directed towards SME customers
- Experience within banking and in particular the SME sector, including credit and relationship banking
- Self-starter, with a flexible but robust approach, good team player, commercial, business focused and pragmatic, able to work independently essential
- Good organisational and negotiation skills
- Customer centric with experience in direct customer contact
- Good knowledge of credit processes and risk assessment
For more information regarding the role of Business Development Officer please contact us
Stellar Select is acting as an employment agency and is a corporate member of the REC.
Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
