Business Intelligence And Systems Officer

The starting salary for this full-time role is £45,680 per annum based on a 36-hour working week.

This role is initially being offered as a two-year fixed term contract.

Our Customer Service team is excited to be hiring a Business Intelligence & Systems Officer to join our fantastic new Business Intelligence Team. The team is based in Dakota Building, Weybridge although there are opportunities to work from home.

As part of our transformation programme we are expanding our operation of providing high quality, inclusive services that we can be proud of and that make a positive difference in people's lives. This is an exciting role for someone to come in and assist with the implementation of operational improvement projects to deliver an enhanced customer experience and drive service efficiency.

Rewards & Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 5 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources

About the team

Customer Services provides a single point of contact for around 90% of the organisation's initial contacts and is the focal point for receiving feedback from the public. As a centre of customer service excellence, we provide information, advice and support to services across the whole county council.

We believe in great leadership and teamwork, and encourage a culture of respect, trust and integrity. We are constantly looking to improve standards of service to our customers and ensure we have an energised and engaged workforce.

About the role

The Business Intelligence & Systems Officer is central to the successful delivery of our strategic aims.

By working collaboratively with the senior management team and analysing performance and customer data they will assist with the implementation of operational projects, specifically around systems and performance, to deliver improvements, innovation and an enhanced customer experience.

They will have responsibility for creating and delivering dynamic on-demand reports, both internally and for the wider organisation and manage positive relationships with a wide range of internal and external stakeholders. They will also work with the Business Intelligence Lead in the management and development of key systems, seeking opportunities to streamline processes, increase efficiency, apply emerging technologies and optimise experience for both customers and staff.

Shortlisting criteria

We are looking for people with great analytical and research skills and who have a proven ability to manage projects, perhaps within a customer service environment. If you're passionate about customer excellence and feel you want to be part of our journey of transforming how we deliver seamless, accessible, efficient and inclusive services, then please apply by uploading your CV and personal statement outlining your suitability for this role.

To be considered for shortlisting your application will need to evidence the following:

• Analytical and research skills, including ability to use tools/techniques to enable measurement and presentation of data
• Experience of managing change in a complex organisation and a good understanding of issues facing local government
• Substantial experience of developing and implementing customer experience strategies
• Experience of preparing reports and recommendations, and use of influencing skills to gain agreement
• Experience of project management
• Ability to work with minimal supervision, use own discretion and quickly master new technology and Systems
• Ability to support the management, development and configuration of key systems

The job advert closes at 23:59 on the 23rd of June 2024 with interviews to follow

Our commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.