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We have a fantastic and interesting opportunity to join Santander as a Business Response Manager. This is a hands-on role where you will be responsible for mobilising the Business Response to all types of major Incidents & crisis events. With emphasis on driving the adoption of the Operational Resilience & incident management processes, whilst taking responsibility for ensuring communications are effective & maintained whilst always pivoting to the customer and customer impact.
You will assess the initial impacts, ensure the Incident and Crisis Management process is initiated (& adhered to) and report within essential time scales based on this, confirming potential severity. You will work across the business & technical teams so strong stakeholder & engagement skills and an ability to translate information at all levels is paramount.
The role will be part of a 24/7 365 operation and the agreed working pattern will cover the hours within these periods including weekends, nights and bank holidays.
The difference you'll make:
- Being the key point of contact & managing the Business Response
- Instigating the response to all severity of incidents regardless of incident type
- Co-ordinating with stakeholders within the Business Units, Functions, technology & CoE's to invoke and manage agreed response plan & activities
- Assessing impacts ensuring the Incident and Crisis Management process is followed and reported within agreed timetables, confirming potential severity
- Reviewing approach and taking appropriate action as this situation evolves to ensure comprehensive response
- Providing inputs into the post incident review process
What you'll bring:
- Demonstrable expertise and experience in managing Business Response, event, and incident management and an ability to fluidly work with both non-technical and technical colleagues
- Exceptional stakeholder management skills, comfortable challenging, constructively and influencing stakeholders across all divisions of Santander to manage complex situations
- Experienced in situation management and being able to drive actions & people toward objectives
- It would also be nice for you to have:
- Be an accomplished proven problem solver
- Demonstrate general technical knowledge across Information Technology
- Good knowledge of Santander products, services, policies, procedures, and organisational structure
- Accomplished analytical and presenting skills
What else you need to know:
We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. To enable us to deliver the best outcomes for our customers and to help each other develop we understand the importance of having the right balance of spending time together in an office while maintaining flexibility.
By working this way we can continue to create moments that matter for everyone. To support this, we offer site-based contracts with a hybrid working pattern and we're happy to discuss specific requirements throughout the recruitment process.
This is a permanent position and is based from our Milton Keynes (Unity Place) office, our current expectation is at least 2 days in the office every week.
Typical working hours will be 12 hour shifts with 3 days on and 3 days off.
If you're interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.
Application process
If your application is successful a member of our recruitment team will be in touch. We will arrange a short call with you to learn more about you and what you are looking for from your next career move, as well as answer any questions you have about working in the Santander tech team. If both sides agree we will send your CV to the hiring manager to review. For this position, the interview process will be :-
1st Stage - Competency based interview - this will be for up to 1 hour
2nd Stage - Possibility of a 2nd stage if required
If there's anything we can do in the recruitment process to help you achieve your best, please let us know.
Inclusion
At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we'll reward you.
- As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.
- Eligible for a discretionary performance-related annual bonus
- We put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
- 30 days' holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- £6,000 car allowance per year
- Shift allowance of up to £10,000 per year (24/7 working arrangements)
- Company funded individual private medical insurance
- Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessments
- Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
- Share in Santander's success by investing in our share plans
- Learn more about our benefits and family friendly policies
What to do next:-
If this sounds like a role you're interested in, then please apply.
If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.
