Business Support Advisor - Marine

This dynamic and developing role is Hybrid with weekly travel to our Ipswich Office, overseeing a portfolio of clients ‘post placement / non-contractual’ along with supporting Client Executives to provide excellent Client Service. The successful candidate will be part of the Marine CUBS team. This role is mainly Administration based along with some elements of technical solutions for both direct and reinsurance placements. Will also manage and help develop client and Willis Towers Watson relationships.
The Role

• Understand the clients’ business needs and look for solutions to deliver those needs through the provision of ongoing service. Investigating / trouble shooting and the ability to see queries through to resolution
• Understand, apply and where necessary explain the business unit policies and procedures
• Provide subject matter expertise where required
• Draw on expertise within the wider Business Unit and across the Group for clients as required
• Liaise with clients and build strong relationships
• Actively support the Business Unit drive of the sales process and business area practice activity 
• Work closely and maintain working relationships with key stakeholders
• Ensure compliant processing within internal metric framework
• Ensure accurate loading of data within agreed time and quality standards
• Check policies and client documentation as appropriate in conjunction with colleagues in Mumbai
• Deliver ‘Post Placement’ client service, adhering to standardised policies, procedures, and service standards by utilising a range of system applications.
• Support the Business Unit in accurate budgeting, forecasting, and tracking of revenue
• Deliver high levels of client service in line with Marine standard operating procedures for client activity
• Communicate effectively with clients, associates, markets, and others where appropriate to maximise service delivery levels
• Manage KPIs/SLAs to ensure targets are met
• Ensure adherence to Group policies, procedures, and all regulatory requirements

The Requirements

• Skilled at building effective relationships, at all levels, with key stakeholders
• Proven track record of delivering high levels of client service 
• Ability to represent the practice and Willis Towers Watson with integrity and credibility
• Good communication, negotiation, and interpersonal skills
• Able to prioritise, manage deadlines and work under pressure
• Ability to work both independently and as part of the wider team
• Experience of working with and adhering to processes and systems to support client service delivery
• Insurance experience preferable 

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.