Business Support Manager

This is an exciting opportunity to work within the office of the Chief Customer Officer, who leads the Customer, Brand and Engagement Function.

The role reports into the Head of Business Operations, and works closely with the Personal Assistant to the Chief Customer Officer. 

Working day-to-day with the Head of Business Operations, you will be responsible for overseeing and delivering activities that support the CBE Leadership Team. This is a complex fast-paced and dynamic environment to work in.

We are seeking someone who is curious, demonstrates a desire to make a difference, who can manage a broad range of activities and deliver outcomes in a complex fast-paced and dynamic environment. You’ll have excellent relationship management, organisational skills with the ability to support and deliver multiple streams of work.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at one of our offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

Your role will be focused on ensuring the CBE office runs effectively. This includes, but is not limited to:

• Management of the weekly Customer Brand and Engagement Committee (CBEC). You will manage the agenda and track actions
• Supporting the Chief Customer Officer, by organising briefing packs ahead of key internal and external meetings, such as ExCo and Risk meetings, along with sessions with external stakeholders and regulators such as the FCA
• You will oversee the delivery of matters arising from key governance meetings, to ensure actions are delivered on time and to the right quality standard
• You will work with the Personal Assistant on diary management/priorisation and be capable of operating to deadlines.
• You will need confidence to influence and provide feedback to colleagues within the CBE team and wider organisation.
• You will represent the CBE office on the People Working Group, working closely with the Colleague Enablement Lead on site visits, townhalls and other opportunities for engagement.

About you

• Excellent organisational skills
• Strong interpersonal and negotiating skills, with the ability to build relationships, trust and influence across a large stakeholder population
• High sense of responsibility and discretion
• Excellent communication skills, both in person and in writing
• Intuitive and capable of using judgement to make key decisions
• Able to successfully navigate within varying degrees of ambiguity in a fast-paced environment
• Effective, versatile and action oriented, with the ability to plan, prioritise and manage both routine and ad hoc workload.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Gympass – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.  

As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.  

When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.  

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application..

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