Business Support Officer

Temporary CS & BS Officers x 3 to support backlog project in the Complaints Team

Purpose

To provide a professional, proactive, customer focussed service to the organisation and all customers, both internal and external. The role will be working in one of the following areas;

• Libraries and face to face customer service including Registrars
• Customer service including 24-hour call handling and channel shift
• Business Support covering support to a range of services across the organisation
• Executive and Councilor Support and Weddings, Meetings and Events services
• Quality assurance and system and service development

Knowledge, Skills and Experience

• Experience of having worked in a fast paced, customer focused environment.
• Good knowledge and application of IT systems and software packages.
• Ability to work with minimum supervision, using problem solving skills and initiative to provide a customer focused service.
• Excellent levels of literacy and numeracy.
• Ability to work flexibly, balancing competing priorities and meeting deadlines whilst understanding the needs, timescales and deadlines of others.
• Ability to deal diplomatically and confidentially with a wider range of customers both internally and externally.
• Ability to identify improvements to processes and systems (at a level appropriate to the role) and to share the recommendations with the wider team.
• High level of professionalism, care and integrity, ensuring a positive image of the organisation is promoted at all times.
• Strong time management skills.
• High level of flexibility, a positive attitude and ability to adapt to changes.
• Highly organised with the ability to multi-task and be flexible to respond to service delivery requirements.
• Clear communication skills.
• Ability to build strong relationships.
• Goal-oriented focus with the customer in mind.
• Willingness to learn new skills, processes and systems as appropriate to the role.