Business Support Officer

One of our local authority clients are currently recruiting for a Business Support Officer. This is a temporary contract for 5 months with possible further extension based on budget and performance.

Main Purpose of Post/Job Summary

To provide a high-quality administrative support service to the Directors, Heads of Service, Principle Officers and other administration functions as required on transactional tasks. Dealing with a high volume of tasks, the post holder will respond flexibly, positively and successfully to the ever-changing pressures which arise in the service area.

Duties and Responsibilities

• To respond and resolve enquiries and problems, judging when to pass complex queries on or involve others, in order to provide an effective service and clear advice to colleagues and callers.
• To deliver a range of administrative support to senior officers in the service area and ensure systems or processes are maintained to an agreed standard or specification, to maximise service quality and continuity.
• To provide support to the function/service and be the first point of contact for service users, members of the public, Members and visitors.
• To be responsible for managing and maintaining of calendars, arranging appointments, meetings and ensuring officers have the correct information and papers for meetings.
• To ensure that confidentiality is maintained at all times, particularly when dealing with issues involving restricted access to information and/or dealing with sensitive (including politically sensitive) information and enquiries, including media enquiries, member enquiries and from other organisations.
• To support the administration of FOI’s/SAR’s/complaints/Members Enquiries/MP Enquiries ensuring they are passed to the appropriate person.
• To maintain records using databases and spreadsheet applications.
• To follow established ordering procedures to ensure adequate resources are available to meet work requirements.
• To maintain financial, and/or stock records and review data to contribute to resource planning.
• Responsible for the administration of financial activities including payments, orders or monitoring.

The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Jahker Miah at Coyle Personnel Ltd.