Business Support Officer

Business Support Officer - Hybrid Working

The closing date is 13 February 2024

Main duties of the job

The post holder will work collaboratively across the AACC team and offering advice to, internal and external agencies across the Bromley region in the processing of NHS CHC applications within the department.

The post holder will be required to work under their own initiative as well as working as part of the wider business and administration team; will demonstrate a willingness to help others and be a key member of the team with responsibility for specifically allocated tasks.

The post holder will be expected to follow set processes, prioritise their own workload and demonstrate initiative to fulfil the requirements of the post. They will be the initial point of contact in the office and must have competent ICT skills including minute taking, word processing, database inputting and multiple diary management skills.

The post holder must have a flexible and adaptable approach to their work to meet demanding deadlines and have the ability and resilience to regularly deal with a range of routine and non-routine administrative tasks as required to deliver an efficient and effective service.

The post holder will oversee the accurate and timely inputting and maintaining of data on systems, together with the associated correspondence, ensuring standard operating procedures are applied within the team.

This is a key position within a changing service and provides a good opportunity for the successful candidate to gain experience and learn new skills.

Job responsibilities

You will:

• Be responsible for delivering an effective and competent level of administration within the Bromley All Age Continuing Healthcare (AACC) team, promoting good customer service and effective working relationships
• Manage the data inputted onto the patient information database, working in conjunction with administrative and clinical members of the AACC team
• Be required to work under their own initiative as well as working as part of the wider business and administration team,demonstrate a willingness to help others and be a key member of the team with responsibility for specifically allocated tasks
• Be expected to follow set processes, prioritise their own workload and demonstrate initiative in order to fulfil the requirements of the post
• Excellent interpersonal skills and communication skills are essential plus an ability to deal with highly sensitive and confidential information.
• Be the initial point of contact in the office and must have competent ICT skills including minute taking, word processing, database inputting and multiple diary management skills.

The following five criteria are the essential criteria for the role. These will be used for shortlisting, so it is important that you answer these questions fully in your application form to give yourself the best chance of being selected for interview.

• Previous experience of working in an administrative environment, using a wide range of administrative procedures, using computerised data systems and team supervision
• Educated to Level 3 or equivalent relevant qualification or significant proven experience in a similar role
• Able to work on own initiative, organising and prioritising own workload to set deadlines
• Able to exchange information with tact and empathy and communicate complicated information to staff from other departments and external contacts
• Working knowledge of Microsoft Office including Word, Excel, Powerpoint, Outlook and Teams

For the full job description and person specification please see the supporting document. This document has a number of criteria that we would ideally want in a candidate. We know that you might not meet all the criteria for the role but please dont let that stop you from applying. We understand that you may bring other skills and experience to this role that we might not have thought of.

Person Specification

Experience

Essential

• Previous experience of working in an administrative environment, using a wide range of administrative procedures, using computerised data systems and team supervision.

Qualifications

Essential

• Educated to Level 3 or equivalent relevant qualification or significant proven experience in a similar role.

Skills, Knowledge & Competencies

Essential

• Able to work on own initiative, organising and prioritising own workload to set deadlines.
• Able to exchange information with tact and empathy and communicate complicated information to staff from other departments and external contacts
• Working knowledge of Microsoft Office including Word, Excel, Powerpoint, Outlook and Teams