Business Support Officer

Peabody has an exciting opportunity for a Business Support Officer on a full-time, permanent contract based in Houghton Regis. In return, you will receive a competitive salary of circa £29,000 per annum.

Weekly hours: Monday - Friday, 09:00 - 17:00

A minimum of 1 to 2 days working at the Houghton Regis office is required

About us

160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK.

The Peabody Group is responsible for more than 104,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers.

What we're looking for in our Business Support Officer:

• Experience as a Business Support Officer or similar. 
• Experience using relevant systems such as CRM/Northgate/IPOS.
• Experience with mutual exchanges, pest control, successions.
• Experience in applying housing policy and procedures and working with vulnerable residents?

Does this sound like you? If so, this role might be the one for you!

About the Business Support Officer role:

As our Business Support Officer, you will provide effective, first-time solutions to customer enquiries and administration duties as required. You'll be working as part of a local team providing Business Support services to teams within your locality, you will have a specific focus on reducing the administrative burden for our Neighbourhood Customer Specialists, allowing them the capacity to get closer to their customers.

What you can expect to be doing as our Business Support Officer:

• Support the delivery of all aspects of estate services and tenancy & leasehold management, including carrying out visits to residents’ homes and other locations as required.
• Progress all communal pest control, tree maintenance and parking enquiries - maintaining records of works raised, liaising with contractors and updating our housing management systems.
• Provide support to our customers by ensuring safeguarding concerns are identified and referred to the Community Safety Team in accordance with the relevant procedures.
• Provide estate services and generic housing advice and assistance i.e. basic rent enquiries, general housing advice, permissions, providing emergency advice, processing mutual exchange applications and completing court applications for injunctions and warrants.
• Deliver support to the Business Support manager, housing and technical teams in all aspects of support to include communications, electronic filing, Health and Safety, equipment, maintenance and cleaning and the procurement of services, and processing invoices and raising purchase orders to support the delivery of budgets.
• Assist with the organisation and support of community events and initiatives when necessary

Here are just a few of the benefits of working at Peabody: 

• Flexible and hybrid working (depending on the role) 
• Up to 30 days’ annual holiday plus bank holidays  
• Competitive salaries that are benchmarked regularly against current market rates? 
• Two additional paid volunteering days each year? 
• Flexible benefits scheme, including family friendly benefits and access to a discount portal? 

If you feel have the skills and experience to become our Business Support Officer, please click ‘apply’ now!

At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good work-life balance; and to improve our productivity and performance, we embrace agile working, which means if you are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, an appropriate base location will apply.

Our mission is to help people make the most of their lives and an important part of this is to ensure that our organisation reflects the wider communities we serve. We want to attract recruit and retain a diverse, inclusive and creative workforce to give us the best opportunity to meet the diverse needs of our residents and customers. We actively encourage applications from all groups and communities, as well as from BAME, LGBTQ+ and disabled people.