Business Support Officer Telecare

Connect2Luton are excited to recruit a Business Support Officer on behalf of Luton Borough Council.

Main purpose of position:

Working with the Telecare and Sheltered teams to ensure the smooth running of the Services. To contribute to the delivery of an effective and efficient service, meeting deadlines and managing information in an accurate and timely manner. To carry out administrative office based functions to support remote working staff.

As a Business Support Officer,you will be responsible to:

·Ensure telecare information/equipment packs for all new service users are prepared, documentation kept up to date and adequate stocks are maintained.

·Undertake telephone engagement with all new prospective telecare customers to ensure they understand service provision/expectations. Assist the Telecare Coordinator in organising and overseeing telecare promotional events.

·To Carry out Sheltered Housing Services administrative procedures and functions in relation to a variety of tasks, following required processes including, but not restricted to maintenance of records, maximising the use of IT and meeting operational deadlines.

·Prioritising own workload to ensure that work is completed to timescales requested. Provide detailed advice and responding to queries from tenants, telecare customers, internal departments and external agencies.

·Maintain and collate management information to meet external and internal quality and performance requirements. Produce periodic reports, maintain and co-ordinate statistical returns to agreed deadlines and standards, within defined time-scales. Maintain on a day to day basis the sheltered housing IT and information systems, including ensuring data is correct, current and entered accurately and that records are kept up to date.

·Ensure all incoming post/relevant paperwork for Telecare Services is scanned and indexed to the required quality level. Work with individual teams to ensure their service requirements are met.

·Order supplies, monitor usage of office items and materials and maintain adequate stock levels ensuring best value for the council. Follow defined procedures to raise orders through the Councils procurement system whilst ensuring financial regulations are met.

·Ensure business critical equipment (such as scanning equipment, printers and telephony systems) are operational, working with suppliers to remedy any issues.

·Ensure that appropriate office systems, procedures, rotas and resources are in place and adhered to so that the office operates efficiently and effectively.

·Be the main point of contact for Assistive Technology/Telecare Services. Respond to complex telephone and detailed written enquiries for the service.

Skills and Experience:

• Demonstrate experience of administrative systems, processes and functions, financial systems and procedures. Experience of dealing with customers by telephone
• Experience of working to processes that require meeting statutory timescales
• Able to organise self and others to meet deadlines and targets, work on own initiatives and plan, prioritise and organise workloads
• Able to apply complex processes to meet statutory requirements to ensure good customer services including dealing with financial and resource calculations and analyse performance information and data
• Able to produce reports and maintain written work records including communicating effectively both in writing and verbally, with a range of people including customers, internal colleagues and external agencies, includes ability to maintain positive relationships
• A high level of computer literacy including ability to use Excel spreadsheets and Word enabling production of documentation with a high degree of accuracy, spelling and grammar
• Level 2 or equivalent experience in business administration
• GCSE or equivalent in English and Mathematics

About Us

Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council.

Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years.

We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates.

Connect2Luton, part of Luton Borough Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.