Business Support Officer

Location

Based in Council offices in Newry or Downpatrick.

Main Purpose of Post/Job Summary

-To provide a comprehensive and flexible administrative Business Support Service working across a range

of Council functions/departments as required, this will include implementing and maintaining business

support service standards and providing an excellent standard of customer service for internal and external

customers.

Duties and Responsibilities

1. Provide comprehensive administrative and secretarial support to a number of Council Officers on a

daily basis including acting as point of contact for a service or department.

2. Provide seamless confidential Business Support and administrative cover working cross

departmentally as required within the Business Support Service.

3.Process and record applications, system transactions and queries in accordance with approved

operating procedures.

4. Provide an excellent standard of customer service, including reception services and liaison with other

departments of the council, external agencies and members of the public. This will include taking

ownership of customer queries and complaints and following through to completion.

5. Provide advice and information to colleagues and customers on Business Support processes.

6. Process and maintain a range of data and document management systems, this will include filing,

archiving, retrieval, research, checking for accuracy, transfer of data to other agencies in line with

statutory or service level agreement requirements.