Address1 Year Fixed Term - Licensing
It’s an exciting time for our Business Support Team. Over the last year we’ve taken great strides to digitise a lot of our processes; introducing many online applications making it easier for customers to obtain the information they need. We are embarking on a council wide leadership development programme whilst developing an organisational culture through our Team Reading values. Further development plans are in place, and we need you to help us achieve them.
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
About the role
We want our people to be the best they can and to give them a platform from which they can deliver the highest quality services to our customers. This role will work on key functions including;
processing applications, accurately inputting information onto electronic records whilst complying with the Data Protection legislation and the Council’s requirements on confidentiality, liaising with external organisations such as the Home Office, Thames Valley Police and the Disclosure & Barring Service.
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do
Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential
Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way
Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed
About you
We’re looking for someone who can combine accuracy and speed, someone who enjoys working in a fast-pace environment while meeting deadlines and never losing sight of the customer. You should be literate and numerate and confident in the use of relevant software packages, e.g EXCEL WORD and databases.
Specific requirements
- Excellent organisational skills
- Flexible
- Demonstrate understanding and show commitment to the Council’s equal opportunity policy.
- Experience of working within a team
- Ability to manage a large workload
Our offer
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.
We offer the flexibility of working from home, only attending the office for occasional meetings.
A competitive salary alongside a range of benefits including:
- Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave
- A wide range of flexible working opportunities
- Modern working environment at the Civic Offices in the heart of Reading
- Local Government Pension Scheme (LGPS)
- Life Assurance - three times your annual salary (for members of the LGPS)
- On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted, and a salary sacrifice scheme to help lower the cost of your nursery fees
- Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work
- Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax
To arrange a confidential discussion on this position please contact leigh.ingram@reading.gov.uk
Shortlisting – 4th – 11th March
Interviews – 18th – 22nd March
Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.
