Business System Support And Maintenance

We are looking for an experienced and knowledgeable Support and Maintenance Officer to join our HR Systems Development and Maintenance Team.
What will be expected from me?
The purpose of this role is to provide competent advice and support to users throughout the business, delivering system-based solutions that improve our HR Systems and deliver sustained performance improvements and efficiencies.
To do this you will be use your IT knowledge and analytical skills to identify solutions to problems, provide support, guidance and training for users where appropriate. You will be involved in implementing new ways of working to drive continuous and sustained performance improvements and efficiencies.
What I might be doing?
You will Provide systems support, maintenance, trouble-shoot and solve problems to ensure the effective running of all front-line HR systems.
Support in the re-engineering of internal and external business processes.
Audit processes to assist in the reduction of errors and improve system accuracy and service delivery.
Plan, design, develop, test and implement system solutions for short, medium and long-term projects.
Ensure that systems are accurate, controls and procedures are maintained and adhered to which have a direct impact on HR transactions.
Why Wakefield Council?
We are a leading Council for best practice and an employer of choice for individuals seeking a rewarding role and career.
We offer a flexible full-time working pattern of 37 hours per week
28-30 days of Holidays plus 8 Bank Holidays.
Support and access to high-quality training offers to help progress your career to the next level.
We are committed to supporting the wellbeing of our staff and we recognise that resilient Team need a good work/life balance as well as supportive leadership and support in the workplace.
Access to a range of employee support products.
Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard).
The Local Government Pension Scheme (LGPS).
Great range of benefits including discounted membership to our excellent leisure facilities with free 12 weeks exercise program with a dedicated personal trainer, discounts for a range of retail, entertainment, health and leisure providers, cycle to work scheme and many more.
Essential requirements:
Educated to NVQ Level 4 or equivalent qualification plus relevant experience.
Knowledge of a range of IT Systems, system development tools and techniques including HTML, CSS, HRMIS systems, and Microsoft Desktop Packages
Knowledge of IT marketplace to ‘future-proof’ the service
Experience of working with users to deliver pragmatic solutions to complex issues and problems
Understanding of the Local Government business and its key functions would be desirable
This vacancy is open ended. We reserve the right to close this vacancy once sufficient suitable applications have been received. It is advisable to apply early to avoid disappointment as applications will be assessed on a regular basis.