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Form of work
SalaryCall Centre Advisor
Monday-Friday between 8am - 8pm
£22,000 - £25,000 + bonus
Permanent, full time
Sheffield
MPJ Recruitment are currently working with a brilliant client based in Sheffield. You’ll be joining a company with ambitious growth plans who employ over 450 people across the UK.
They are looking for down to earth, driven, and professional individuals to join their team. Fully paid training will be provided and we are looking for talented individuals to join us on our journey which is ran by a team of industry experts driving the business forward but who also regularly look at ways to improve you and the others around you to progress, develop and move forward with your career.
Call Centre Advisor Responsibilities:
- Handling calls with businesses and individuals to recover outstanding debts in a respectful and courteous manner.
- Providing advice and knowledge on suitable payment arrangements for the individual and providing details on future fees and penalties.
- Handling difficult conversations in a sensitive and professional manner.
- Conducting detailed financial assessments to determine the most appropriate repayment options.
- Setting repayment plans and taking payments.
- Maintaining accurate and up-to-date records of all interactions with debtors.
- Adhering to regulatory guidelines and company policies during the collections process.
Call Centre Advisor Requirements:
- Ideally experience in credit management or debt collection would be highly desirable.
- Strong communication and interpersonal skills, with the ability to handle challenging conversations professionally.
- Excellent organisational skills and attention to detail.
- Ability to work independently and as part of a team.
- Proficiency in relevant computer applications and software.
This role will be subject to a DBS & Credit Check.
If you feel this role is the right fit for you, then Apply Now!
If your application meets our criteria, a member of our team will be in contact to discuss this opportunity further.
