Address
Form of work
SalaryCustomer Service Advisor / Contact Centre Agent / Full Training Provided
IS THIS YOU?
• Do you have a friendly and professional telephone manner with great listening skills?
• Do you have good numeracy and negotiation skills?
• Do you love to work in teams and want to be part of helping the business provide the best service to customers and clients?
If you do, then this job could be ideal for you!
The company welcomes applicants with Customer Service experience from industries such as Contact Centre, Retail or Hospitality backgrounds, but prior experience is not essential as they will provide Full Training. If you have a passion for great Customer Service, we’d like to hear from you!
SALARY: £22,790 per annum + Discretionary Bonus + Generous Benefits
LOCATION: Sheffield, South Yorkshire – 100% Office Based position
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37.5 hours per week on a shift pattern, working 1 in 4 Saturday’s (9am – 2pm)
JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Agent with excellent listening, communication, numeracy and negotiating skills, who can speak positively and clearly with customers and colleagues.
As the Customer Service Advisor / Contact Centre Agent you will work closely with customers to help them make affordable and sustainable loan payments, arranging payment plans and collecting payments in a fair and ethical way.
Working as the Customer Service Advisor / Contact Centre Agent you will update systems ensuring accurate information is recorded following each customer interaction.
This is a fantastic opportunity to join a diverse and inclusive company that can help you develop your career, reward you for hard work and have fun whilst you do it.
DUTIES
Your duties as the Customer Service Advisor / Contact Centre Agent will include:
• Supporting customers with the management and payment of their loans
• You will be part of a dedicated team talking with customers on the phone
• You will be advising them on how to make payments on their accounts and to support them in finding the best solutions around how to make their payments
• You will be part of a team and will work hard to achieve yours and the department goals
• You will provide the best service to all the customers that you always speak with – ensuring they are treated fairly, they are listened to, and every effort is made to reach the right solution for their circumstances
• Accurately update systems following each customer interaction using the systems in place
CANDIDATE REQUIREMENTS
• Customer service experience from industries such as Contact Centre, Retail or Hospitality backgrounds would be a bonus, but prior experience is not essential as Full Training will be provided
• Good verbal and written communication skills to speak positively and clearly with customers and colleagues
• Computer Literate - able to use multiple computer systems is key
• Good numeracy skills to identify, set up, calculate the best payment plan for customers where relevant
• Experience in following procedures or policies
• Problem-solving skills to provide the best solution for the customer and the business
• Educated to GCSE level (or equivalent) grade C or above in Maths and English (desirable)
• Customer service experience (desirable)
• Experience in telephony, data entry and administrative management of customers (desirable)
BENEFITS
• 25 days holiday + bank holidays + a Birthday Day off! (pro-rata for part-time)
• Discretionary annual performance bonus scheme
• Purchase additional holiday scheme of up to 5 days
• Pension Scheme – 8% total pension contributions
• Employee Assistance Programme for you and your family, including virtual GP service, counselling, get fit programmes and more
• Life assurance (4 x annual salary)
• Season Ticket Travel Loans
• Enhanced Maternity and adoption pay
• Voluntary employee benefits such as Health Plans, Gym Discounts, Restaurant Discounts, Will writing services
• Discounts and cashback on thousands of retailers
• Friendly, relaxed atmosphere with modern facilities
• Social events during the year, regularly fundraise for chosen charities, and have recognition schemes in place that reward employees for being great team members
• Learning and Development opportunities to help you progress in your career
Successful candidates will need to pass a Credit and DBS check.
APPLY TODAY…
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P11805
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