Call Centre Quality Assurance - 12 Month Ftc

• Basic salary £35,500 per annum (+15% bonus)
• Hybrid working
• Excellent benefits including private medical care, 28 days holiday + bank holidays, & cycle to work schemes

We have partnered with a well-known business who are looking for a Call Centre Quality Assurance Analyst to join their team on a 12 month FTC in their Bristol offices. This is an excellent organisation who support people with disabilities to have a more independent quality of life.
What you'll be doing

• Monitoring calls and emails to ensure they follow data protection 
• Analysing and reporting data trends
• Coaching and training the team where necessary 
• Ensuring the team provide a positive process for customers 

What you'll need to apply

• Previous Quality Assurance experience within a contact centre or a customer service environment
  Excellent communication skills

What you'll get in return for your talents

• Basic salary of £35,500
• Performance bonus of up to 15%
• Electric Car / Cycle to work scheme
• Flexible working model – 3 days office, 2 days home
• Funded private medical care
• 28 days holiday PLUS bank holidays
• 15% non-contributory pension
• Discounted gym memberships, volunteering days and much more!

What next 
Hit apply or contact Jess directly!