Trainee Fleet Coordinator - Homeworking/Hybrid

Overview

As part of our ongoing expansion, Enterprise has an exciting opportunity for Trainee Fleet Coordinatorsto join our team Nationwide - This will be a hybrid role. This will be mainly homeworking with occasional office work as required for the needs of the business. This will be the nearest Flex-E-Rent office or rental depot to your location.

Salary

• £25,053.67

Benefits

• 20 month training programme - £2000 training completion salary increase
• 25 days paid holidays a year + public holidays
• Life Assurance - 3 x Salary
• Short Term Disability
• Stakeholder Pension
• Our ‘promote from within policy’ means you can go as far as your talent will take you

Hours

• 42 hours per week Monday to Friday - shifts will consist of 07:30am - 16:30pm and 8:30am - 17:30pm. These alternate each week.
• You will be required to work one Saturday in four working between 08:00am -12:00 noon -  1 long day per week to make up hours for missing a 2nd Saturday shift per month (7:30-5:30pm) once a week any day of their choosing.
• Lunch break one hour

Training and Development

This role offers fantastic progression opportunities via our in-house training and development program. We encourage all our employees to be the best they can be.... and we reward this commitment with £500 bonuses on completion of each training stage, there are four stages in your initial training. The training program will be around 18 -20 months. As you complete each task on the training roadmap you will mark your completion and your understanding and competence in that area will be accredited by one of the team. There will be lots of different knowledge checks and activities along the way, so you’ll always be taking the next step in your learning with us. Training and development will be ongoing. 

About us 

We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we’re here to advance the world, one journey at a time. Imagine what we could do for your career?

What is certain is that we encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We have been included in The Times list of Top 50 Employers for Women for seventeen years, as well as Stonewall’s index of Top 100 employers for LGBT inclusion in the workplace. We have also been recognised as a Disability Confident Leader, currently rank tenth in the Social Mobility Employer Index as well as being named a Race Equality Responsible Business Champion by BITC.

Enterprise Mobility is also still family-owned – our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times.

Enterprise Flex-E-Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from 28 locations across the UK and Ireland, while boasting one of the largest and most diverse commercial vehicle rental fleets. 

To help understand and find out more about our Flex-E-Rent division of Enterprise, please CLICK HERE.

Responsibilities

Responsibilities

• The role will involve learning how to assist customers with vehicle maintenance queries over the phone.
• Work alongside our current team of Fleet Coordinators you will learn how to schedule, plan, monitor and pro-actively control all routine and/or reactive maintenance.
• The training will also cover managing and pro-actively controlling unscheduled maintenance, including roadside breakdowns and to ensure a high standard of customer service.
• We are looking for an organised and proactive individual with excellent communication skills, who enjoys problem solving and working with customers and colleagues alike to ensure an exceptional customer experience. You will be able to demonstrate a keen work ethic and be looking to work in a fast paced environment.

Qualifications

Qualifications

• Customer Service experience
• Administrative experience
• Experience in using Microsoft office 365 and the use of Microsoft teams
• Experience of Transport or Fleet Maintenance would be beneficial but not essential
• Proven experience working in teams
• Applicants must have a permanent residence with a designated working space (home office, spare room etc) which is clean, ventilated and free from any form of distraction or excessive background noise.
• Applicants will provide their own internet/broadband in this role (minimum technical requirements apply)
• You must be able to connect to the internet preferably wired but wifi will work with a strong signal
• Regardless of your socio-economic background or educational history, Enterprise will always look at how you perform against our competencies and will judge you on that alone.
• Please let us know how if there is any way we can make the process easier for you.