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Form of work
SalaryWe are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients over the phone. This is a great opportunity for someone who enjoys helping others and thrives in a fast-paced environment.
Responsibilities:
- Communicate effectively with customers to provide information and assistance
- Handle inbound and outbound calls in a professional and courteous manner
- Utilize phone etiquette to ensure positive customer interactions
- Perform data entry accurately and efficiently
- Assist customers with inquiries, issues, or concerns
- Upsell products or services when appropriate
- Analyze customer needs and recommend suitable solutions
Requirements:
- Excellent verbal and written communication skills in English
- Strong phone etiquette and active listening skills
- Proficient in data entry and computer navigation
- Ability to analyze customer needs and provide appropriate solutions
Job Types: Full-time, Permanent
Pay: From £25,937.21 per year
Benefits:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 27/05/2024
