Call Centre Team Leader

• manage a team of customer support agents
• operations
• Conducting regular 121s and call monitoring

Call Centre Team Leader
 
Brighton
 
£29,000 - £34,000
 
An office Team Leader to look after 10 to 15 team members in customer support operatives is required for Hunters’ renewable and sustainable energy client.  The Team Leader should have a contact centre background and expertise in people management: (performance management, 121s, quality monitoring and coaching.
 
Team Leader – renewable energy – the job

• Responsible for helping to shape, grow and manage a team of customer support agents who work alongside a large team of field engineers
• Look after the day to day running of the operations function (delivering exceptional customer service, booking appointments, scheduling work with engineers etc)
• Conducting regular 121s and call monitoring

Team Leader – renewable energy – the fit

• The Team Leader may suit an analytical person with planning and/or scheduling experience
• You are positive and proactive, and energised by working in a fast-paced environment characterised by constant change
• Experience in management and leadership.  A relationship-builder
• A high level of adaptability and agility to manage multiple projects at one time
• Energy industry experience is desirable

Team Leader – renewable energy – the benefits

• When you join, you will also become a member of their Equity Bonus Scheme. As a member, you will be gifted share option in the company
• This company will invest in your professional training and development
• Holiday 22 days – 25 days + Bank Holidays
• Pension 4% employer contribution

Full Time – Permanent – Shifts 8-4, 9-5, 12-8 (one late every two weeks), plus a Sat or Sun once every 6 weeks.