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SalaryAt Specsavers, our call centre and admin teams are essential to the smooth operation of our stores.
We’re looking for someone with experience in customer service with strong communication skills, who is good with people, has an organised approach & a willingness to help – a friendly and professional approach is essential.
Joining our team, you’ll make sure every patient receives a great experience from the get go, creating a positive impression at every opportunity. Your responsibilities will include but are not limited to:
- Answering all telephone calls in a prompt, clear and friendly manner – average of 90-100 calls per agent, per day.
- Transferring calls efficiently
- Responding to customer enquiries
- Ensuring customer details are captured accurately when booking appointments
- Varied administrative tasks including, processing nhs paperwork, monitoring emails, compiling reports, cashing up and banking.
- Verifying online appointment bookings
Our call centre is based in the city centre, and is open 7 days a week, between the hours of 8am and 6pm. You will work 7.5 hour shifts. We are ideally looking for full time team members who can commit to 37.5 hours per week
Join our team and you’ll discover why at Specsavers, we pride ourselves on providing the foundation for exciting, long-term careers. We’ll continue to develop and expand your knowledge of Optics to enable you to support with all customer enquiries, ensuring the highest levels of customer care are maintained.
Salary is competitive and additional bonuses can be earned on completion of probation
Job Type: Full-time
Salary: £17,000.00-£25,500.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
Supplemental pay types:
- Bonus scheme
Education:
- GCSE or equivalent (preferred)
Experience:
- call centre: 1 year (preferred)
Work Location: In person
