Address
Form of work
SalaryAre you a confident, adaptable and motivated individual seeking a customer-focused role? Our client is seeking a hardworking, dedicated and experienced customer service executive to join their small and expanding team, working 20 hours per week.
If you are seeking a new challenging and varied role then please apply now!
What s in it for you?
- 20 hours per week
- Excellent support and training will be provided
- Excellent career aspects within the NHS
- A temp to perm role with an immediate start available
- Free on-site parking
Your new role:
- Handling incoming calls, resolving patient queries
- Booking, cancelling and rearranging medical appointments
- Ensuring that all inbound emails are addressed within a timely manner
- Dealing with complaints, and passing over to management where necessary
- Direct requests for assistance, care or treatment
- Creating and updating customer files
- Handling customer complaints and ensuring customer satisfaction
What you ll need to succeed:
- Excellent PC skills are required
- Proven Customer Service experience is essential
- You will be an excellent communicator with strong attention to detail
- Must be confident and have excellent interpersonal skills
- Experience in a busy and pressurised environment would be advantageous
Interested?
For more information about this vacancy, please contact Lois Barber at Proactive Personnel, Telford
