Address
Form of work
SalaryCall Handler/ Customer Service Administrator
20 hour week, Shift work
4 days a week
The different shifts - 1pm-6pm & 8am-1pm
Include one day of the weekend either staurday or sunday
Salary - 26k pro rata - 13k
We're recruiting for candidates with proven administration and customer service skills to join a facilities helpdesk team based in Merseyside.
Responsibilities:
The Call Handler will be responsible for managing incoming maintenance calls and emails ensuring excellent customer service is provided to our end-client. They will log and create new job orders, assign them to the relevant engineer or contractor and update the bespoke system (Maximo) and internal spreadsheets. The successful candidate will have a confident telephone manner and excellent attention to detail developed from previous experience in a telephone-based or call centre-like environment. Previous helpdesk or facilities experience is not a critical requirement.
Essential Qualifications/Skills:
- Previous administration experience
- Excellent telephone manner
- Excellent attention to detail
- Proficient IT Skills including MS Office (Outlook, Excel) + ability to pick up new systems
Please apply to be considered.
