Complaints Call Handler

Position: Customer Service/Resolutions/Scheduler

Location: Knowsley

Hours: 40 hours - with paid lunch 8-4 9-5 10-6 (potential shift patterns) with some Saturday morning working on a rota

Salary: £24,440 weekly pay, 28 days holiday p/a

Contract: Permanent opportunity - immediate starts - full training

My client is currently in a period of growth and due to obtaining further contracts are seeking Customer Service Advisor to join their team. This is a full-time role and is based in Knowsley offering the right candidate a temporary to permanent opportunity.

About the role:

• Inbound calls relating to the products and services on offer within the building sector
• Scheduling appointments using booking system for a quantity surveyor report.
• Liaison with engineers/technicians/surveyors re booked or scheduled appointments and noting any customer requirements etc.
• Basic Administration duties including sending email/letter confirmation to customers following booking of appointments.
• Dealing with complaints from customers and resolving the issues in hand

Skills and Requirements:

• Telephone call handling essential
• Basic office administration
• MS Office Word, Excel, Outlook essential
• Excellent communication skills and capable of explaining technical service over the phone to all types of people
• Working on own initiative

You will have an outgoing personality and excellent rapport building skills due to being phone-based role. You will have gained excellent customer service skills. So if you are seeking a new challenge we would love to hear from you.

To apply please register at My Account page is the place to register for work with HR GO and call Justine on 01513471110