Full Job Description

Have you the experience in customer service and/or a care environment?

Can you commit to night shifts?

Then we’d like to hear from you….

JT Recruit is working in partnership with a local Authority in Derby who are looking to appoint immediately a Call Handler / Responder to join the telecare team to work on an ongoing temporary contract.

The team is a 24-hour emergency monitoring and response service ensuring that vulnerable people have access to support at the end of the phone or at the touch of a button whenever they need it.  

Customers activate a support call at any time 24/7 via the alarm unit installed in their own home and or the sensors attached to it. The Call Handler Responders will then discuss and assess the nature of the emergency and will action an appropriate response. Responding themselves if required. In the case of a serious emergency, the emergency services will also be contacted.

As part of the team, you will be expected to undertake the following duties during the night

Call handling services

Responding to emergency situations including lifting uninjured customers using specialist equipment provided. (Full training provided)

Carrying out safe and well checks to support vulnerable people living in the community.

Installing and maintaining emergency call equipment in customer’s homes

Due to the nature of the role some parts of the shift will be office based and other parts will require candidates to respond to customers in their own homes.

Hours of work x 5 7.5-hour shifts with a 30-minute unpaid break on a rolling rota basis including weekends and bank holidays

This is a night shift only 23:00pm to 07:00am

If you have excellent communication skills, experience in a call centre or the understanding of social care with the elderly, then we’d like to hear from you.

It is essential that you have a full and current driving licence, a vehicle will be provided whilst on shift.

 An Enhanced Adults DBS check is also required for this post.

If you can start immediate forward your application to Becky