Call Handler Responder

Directorate: People Services
Hours: 37 hours a week, 7:00am-15:00pm & 15:00pm-23:00pm on a rota 5 out 7 days
Contract Type: Permanent
Location: The Gatehouse

This is your chance to work as part of a professional team dealing with a diverse customer base, including vulnerable and older adults. As part of the Carelink team you will provide computerised call handling services and respond to emergency situations.
Customers activate a support call at any time 24/7 via the alarm unit installed in their own home and or the sensors attached to it.
As a Call Handler Responder, you will then discuss and assess the nature of the emergency and will action an appropriate response. Responding yourself if required.
In the case of a serious emergency, the emergency services will also be contacted.
Call Handler Responders also lift uninjured customers using specialist equipment and carrying out safe and well checks in support of vulnerable people living in the community.
Other duties will include installing and maintaining emergency call equipment in customer’s homes and undertaking annual visits.
You will be part of a team working day and afternoon shifts on a rota basis including weekends and bank holidays.

This is a permanent position pending an Achieving Change working 37 hours per week

Based at Kedleston Road, Derby Carelink is 24-hour emergency monitoring and response service that ensures vulnerable people have access to support at the end of the telephone or at the touch of a button whenever they need it. We also offer a range of other technologies to protect our customers in an emergency.
Post requirements
A full and current driving licence
An Enhanced Adults DBS check is also required for this post

Who We Are
Here at Derby City Council, we’re dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities. Find out more about what it’s like to work for us.

What We Offer
You too could be part of something brilliant by becoming a colleague at Derby City Council; in addition to making a difference to the lives of people across the city, you’ll also receive:

• Flexible work/life balance scheme (depending on your role)
• Hybrid working (depending on your role)
• Modern office environment (depending on your job location)
• Continued professional development opportunities & career conversations
• 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays (depending on contract)
• Local Government Pension Scheme (depending on contract)
• Team Derby Rewards – retail and leisure discounts
• Tusker Car Benefit Scheme
• Cycle2Work Scheme & free cycle training
• Employee Assistance Programmes & Support
• Access to our Equality Employee Networks – LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network
• Support for colleagues who are carers

The Opportunity
In the role of Call Handler Responder , here’s an example of what you’ll be doing to make an impact:

Supporting elderly and vulnerable adults in an emergency situation and enabling them to remain independent in there own homes.
About You
To be successful in this role, you’ll ideally have...

A vibrant personality and enjoy working in a busy environment.
Computer skills
Communication skills
Customer service skills
Understanding of elderly and vulnerable adults
Knowlege and understanding of telecare alarm equipment
Ability to remain calm and professional in emergency situations

Next Steps
The closing date for this vacancy is at midnight on Friday 24th May 2024. Any applications received after the closing date will not be accepted.

Interviews will be held: Friday 7th June 2024
Complete this section if you would like candidates to apply by email. You should include the email address of the Recruiting Manager that applicants should contadct.

Important Information
Links to the full Job Description and Person Specification are below.

As part of our safer recruitment checks the successful candidate will be subject to an enhanced DBS check.

All employees will normally be appointed to the minimum of the grade for the job.

Before you complete your application form please read our guidance on filling in your application form.

Remember to align your personal statement to the essential criteria in the Person Specification.

Please be aware that where there are colleagues within the organisation who are 'at risk' of redundancy, requirements to redeploy to another suitable role will apply and take priority.

Equality, Diversity & Inclusion
We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility.

We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.

We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.

Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.

If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 (Relay UK - 18001 01332 640 844) or at recruitmentteam@derby.gov.uk

https://www.derby.gov.uk/signing-service/