Call Handler

Large international company is seeking a dedicated and experienced Call Handler with customer services experience to join their team in Enfield, Successful candidates will be responsible for providing excellent customer service, coordinating patient transport to hospitals, ensuring timely and efficient transport services are provided to patients.
Key Responsibilities:
Manage incoming calls and emails from patients, hospitals, and healthcare professionals regarding patient transport requests and queries.
Schedule patient transportation appointments, ensuring that all necessary details are recorded and communicated to transport personnel.
Monitor and track transport requests and ensure that all transportation services are provided within the required timeframe.
Liaise with healthcare professionals to determine the transportation needs of patients, including any necessary medical equipment or assistance.
Maintain accurate records of patient transportation services, including transportation schedules, patient information, and any other relevant information.
Requirements:
Proven experience in a call centre, ideally within the healthcare industry.
Strong communication skills, both verbal and written in English
Hold a current enhanced DBS or willing to apply for enhanced DBS (preference will be given to applicants that hold a current enhanced DBS)
Proficient in the use of computer software, including Microsoft Office
Ability to work in a fast-paced and high-pressure environment.
Strong problem-solving skills and attention to detail.
Salary
£11.75 per hour
Working Hours
Monday to Friday 08.00 to 17.00 and 1 in 4 four weeks 09.00 to 18.00
Benefits
On Site Parking
Weekly Pay on Fridays & accrued holiday pay.
Please apply online or contact Kaya at Pertemps Enfield