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SalaryDo you want to be part of an organisation that’s determined to make a positive difference?
Do you want to be proud of what you do?
Are you looking for a career, not a job?
Are you an excellent communicator and looking for a new challenge?
Then join us at Community Housing, in our Technology Enabled Care Services team.
We have vacancies within our Lifeline service for enthusiastic, hard-working individuals with a good telephone manner to work in our Control Centre.
Our telecare and lifeline service provides a 24:7 emergency response to people who have the reassurance of a personal alarm to call for help when they need it. You will spend the majority of your time in this role on the phone to our service users. You will also need good IT skills, as a key part of the role is keeping our IT systems updated.
The job can be pressurised at times, and you will need good decision-making skills, as it’s our job to listen and make sure that the right help gets to our customers. Some of our customers may be confused or distressed, so you must be able to communicate with them and remain calm in all situations.
It can be a challenging role and you will need to be prepared to tackle some difficult situations, but you will also be part of what helps our customers to enjoy the freedom to live independently in their own homes.
You’ll be trusted to help people in a way that you’d like to be helped, all whilst playing your part to promote Community Housing’s core values.
This is such a varied role where no day is ever the same, find out more by reading the job description further down on this page.
So, now you’re really interested?
At Community Housing, we’re actively building a work environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves.
We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.
Interested in the role, but not worked in this type of environment before? Don’t let this put you off, full training and support will be provided.
Next Steps:
If you are interested in the opportunity to join our team, simply click 'Apply Now', complete your application and we will be in touch with any updates.
Closing Date: Monday 22nd January
The Community Housing Group, now Community Housing, was formed in 2000 through a stock transfer from Wyre Forest District Council. We are a social business and one of Worcestershire’s largest Registered Providers of social housing. The Company provides and manages 6000 homes mainly in the Wyre Forest area.
We are proud of what we have achieved for the people and communities we support over the past 20 years. Over the coming years, we want to become a more significant social housebuilder in Worcestershire, focused on helping people to thrive and to live independently, knowing that they have a secure home that they can afford with a landlord who cares about them providing excellent value for money.
We are embarking on an extensive improvement programme to ensure our commitment to “Net Zero” and Decent Homes Standard are met alongside our commitment to developing new homes to help meet the demand of the local communities.
There are 3 Pillars to our Corporate Plan which are:
- Building Better Lives,
- Building a Stronger Business,
- and Building Thriving Communities.
If this sounds like something that you want to be a part of, we want to hear from you.
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