Cancer Support Worker | Royal Cornwall Hospitals Nhs Trust

Are you interested in working in a beautiful part of the country, in a friendly, dynamic and forward thinking team specialising in the treatment and holistic care of cancer patients from across Cornwall?
We are looking to appoint a Support Worker to work within the established Support Worker Team based within the Sunrise Centre. Candidates must have administration skills with excellent communication and people skills, ideally with a good understanding of NHS healthcare systems and processes.
The successful candidate will support patients directly as well as supporting the role of the Specialist Cancer Nurses. This role assists patient’s patient through their cancer diagnostic and treatment pathways as well as those on cancer surveillance programmes. The role will involve working within the wider Cancer Services team including the Cancer Clinical Nurse Specialists (CNSs) based within the Sunrise Centre. This aspect of the role will involve a varied range of tasks to assist with the CNS workload including managing phone calls, coordinating pathways and appointments, assisting with CNS clinic management, chasing invasive and non-invasive diagnostics. The other aspect of the role is providing Holistic Needs Assessments for newly diagnosed cancer patients with details care plan and support information packs.
The successful candidate must possess excellent communication skills, must be reliable, well organised and able to work as part of a team or independently. It is essential that the successful candidate is keen to learn new skills.
This is a one year fixed term post working 37.5 hours per week over 5 days.
To provide general information and support to patients, relatives, carers, and other health and social care professionals. Communication in this context requires a high degree of empathy, understanding, diplomacy, honesty, and integrity.
Triage incoming calls, using a risk assessment framework and initiate an appropriate response according to protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate when non routine and refer complex decisions to the team for assessment and review.
Provide basic telephone advice and refer on or signpost to other sources of support.
Coordinate the necessary assessments, appointments, or investigations to fast-track people back into the system if required.
Offer Holistic Needs Assessments and detailed care planning packs for all newly diagnosed cancer patients.
This advert closes on Sunday 11 Feb 2024