AddressJob Title: Candidate Experience and Assessments Associate Manager
Area: UKI Recruitment
Career Level:Associate Manager CL8
Primary Location:London
Schedule: 37.5 hours
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses,
governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 732,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.
We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services,
solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.
These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at
www.accenture.com
Role Summary
The Candidate Experience team within the Early Talent Recruitment team support candidates from application through assessment, offer and onboarding process. This role will support the Candidate Experience and Innovation Manager in overseeing the management of all application pipelines, and drive robustness and quality in the assessment process to meet recruitment demand with the right hires.
Key Responsibilities
Application and Assessments:
Overseeing the effective screening of all application pipelines ensuring quality and accuracy
Compiling supporting data to make decisions on screening benchmarks, application opening dates and other related processes
Overseeing the timely scheduling of Assessment Centres and Technical Interviews
Ensuring all candidates regardless of stage receive timely updates and outcomes
Driving quality assurance in screening and Assessments through a regular cadence of checks against agreed frameworks
Hosting weekly candidate information session on digital chat tool and driving usage of the chat tool within the team
Subject Matter Expert (including technical) for ATS, AC Platform and Digital Chat tool
Training new recruiters in screening and interviewing
Working closely with 3rd party vendors to ensure SLA’s are met and regularly review to evaluate that the product still meets the Candidate Experience/Assessment requirements
Overseeing the management of the Assessment inboxes ensuring timely responses and excellent Candidate Experience.
Supporting the Leadership Referrals process offering a fair service to applicants and updating the MD’s in agreed timelines
Regular evaluation of all candidate communications to ensure that messaging is still relevant and includes all key points
Supporting the Candidate Experience and Innovation Manager in Assessment Innovation projects
Line Management
Working closely with Offshore Management to agree SLA’s of 2 Offshore Recruitment Enablers and meeting regularly to ensure that service levels are met.
Managing the Assessment Co-ordinator ensuring Assessment Centres are well organised, Candidate Experience is prioritized, and assessment guidelines are being adhered to.
Communication and Working Relationships
Build and maintain relationships with internal and external stakeholders
Point of contact for candidate screening and assessment scheduling queries
Point of contact for manager interview scheduling queries
Point of contact for referral queries
