Car Parking Administrator

This role is key to the effective management and monitoring of all aspects of the Trust Car Parking functions, including dealing with queries regarding parking permit applications, authorisation of parking permits, charges and processes/policies across Trust sites (acute and community) in order to ensure the safety of patients, visitors and staff at all times.
The post holder is a key member of the Property Services team and will be responsible for the day-to-day administration for Car Parking Trust-Wide. They will ensure that any queries or issues submitted to the Car Parking inbox are answered and/or escalated appropriately in a timely manner and will work closely with our Car Parking service providers to ensure smooth running of daily Car Parking operations.
The post holder will work in partnership with colleagues across the rest of the Property Services directorate including PFI partners, care groups, corporate teams, private sector and voluntary sector to ensure the provision of Car Parking is safe and provides a positive environment for patients, visitors and colleagues alike.
Process permit applications from colleagues (BHT and non-BHT) and volunteers in a timely manner and in line with the Car Parking Policy
Ensure records are kept up-to-date and accurate
Answer queries and provide advice in line with the Trust Car Parking Policy
Process applications for temporary blue badge permits for colleagues authorised by Occupational Health
Remain in daily contact with the Trust Car Parking Service Provider
Provide accurate data to the Car Parking Manager
Provide information on common complaints and/or problem areas arising short-term or long-term to the Car Parking Manager
Attend monthly contractual meetings with the Car Parking Service Provider with the Car Parking Manager
Assist with enquiries around PCNs (penalty charge notices), signposting to the correct appeals procedure, ensuring that all data is handled securely in line with GDPR
Assist the Car Parking Manager with the process for the electronic colleague ‘ePermit’ system in collaboration with the Car Parking Service Provider
Proactively manage and report issues impacting equipment to the Service Provider
Ensure equality and transparency within Car Parking Processes
Assist in ensuring effective and efficient use of parking resources across the Trust
Manage requisition and payment of all invoices relating to Car Parking in a timely manner
Provide accurate information for FOI’s (freedom of information requests) in a timely manner
Why colleagues think we are "a great place to work!"
What does Buckinghamshire Healthcare NHS Trust offer you?
As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.
What do we stand for?
Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.
We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.
We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact Pam.Daley@nhs.net (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application.
We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.