Car Parking Co-Ordinator

o Provide a full range of admin support to the Car Parking and Associated Facilities services, working with minimal supervision and escalating matters as necessary to the Head of Facilities. o Deal with telephone enquiries, taking and conveying messages appropriately and redirecting inappropriate calls to support staff whilst adhering to SCLs Code of Confidentiality. o Operate efficient and up-to-date administrative systems and processes for all Car Parking tasks o Maintain accurate and timely data entry to databases to meet service requirements, ensuring documents are classified and filed for ease of reference and retrieval. o Prioritise own workload to meet the needs of the service and ensure all deadlines are met o Transmit electronic mail, photocopy documents and circulate information on behalf of the Car Parking Department within Trust and SCL timescales.
o Enter and maintain accurate data on systems o To receive visitors to the department in a professional, friendly manner while actively maintaining the security of the area and to answer telephone calls to the department ensuring a professional, helpful and prompt response o To communicate efficiently verbally, by email or by letter giving an excellent level of customer service to all o To work within agreed guidelines to ensure Car Parking permits are issued/cancelled o To place orders on the Cardea system and receipt invoices when required o Comply with SCLs Standing Orders, Policies and Procedures o Collect, open, sort and distribute mail o Ensure the work environment is tidy and complies with health and safety guidelines o Participate in necessary departmental and mandatory training as required o Any other duties required, ensuring the efficient operation of the service o Provide cover for absence and sickness, when required, for any other member of staff within the BSU as appropriate General The above list is not exclusive or exhaustive; the post holder is expected to be co-operative and flexible in line with the needs of the post, department and the needs of SCL.