Care Co-ordinator

SummarySalary within the range of £30-32 thousand pa, dependent on qualifications and experience.We are a CQC validated good employer, rated GOOD. We are located right in the heart of Croydon with a vibrant cultural and social scene and excellent transport links.
Hands OF Hope is well regarded, and we are seeking to recruit highly a motivated, and person who is focused with good interpersonal skills, to join our team. The role involves:
Job Types: Full-time, Permanent
Salary: £30,000.00-£32,000.00 per year:
Benefits

• Additional leave
• Company pension
• Employee discount
• Employee mentoring programme
• Referral programme
• Paid training

We are currently working to recruit a Care Manager for our service based in Croydon .
As the Care Manager, you will need to possess leadership qualities that engage and motivate your team of Care Assistants and Care Coordinators. You will set clear expectations to ensure a high standard of care is delivered across every area of the business.
You will be proactive, self-motivated, and passionate about delivering exceptional customer service while focussing on business growth and building a strong brand reputation. You will also have great people skills and have experience in establishing trust and building relationships with clients, families, external stakeholders, and and colleagues. A passion for quality is a must which will enable the business to fulfil its potential in terms of client growth, customer satisfaction, employee satisfaction, regulatory compliance, and overall financial performance.
Key responsibilities:

• Manage a fully integrated 7 day a week homecare service.
• Rostering and Ensure that Regulatory Requirements are met
• To ensure a high level of records are imported and held on HCR for both Care Workers and Service Users.
• To manage and monitor the branch’s rostering requirements of its care team
• To ensure all aspects of health and safety requirements are adhered to as specified within the Health and Safety Policy and Procedure and in accordance with training given.
• Lead, coach and develop the team of Care Assistants and Coordinators to deliver the highest standards of care and customer service to ensure client retention.
• Increase retention by communicating and engaging with care staff.
• Manage consistent customer relationships.
• Deliver budgeted revenue and margin targets ensuring a cost-effective delivery of service.
• Drive profitable growth and development of the business.
• Working with multi-disciplinary teams and professional bodies to ensure
• Manage referrals from commissioners and local authority.
• Ensure full capacity is utilised.
• We are looking for:
• An NVQ in Health and Social Care Management (Level 5/Level 4 RMA)
• Strong experience of managing service provision in the care sector, ideally within a domiciliary and/or care agency
• A driver
• Excellent communication skills
• Strong leadership skills
• Skills in assessment and care planning with a good understanding of different conditions in order to deal with more complex care.
• Great organisational skills
• Strong knowledge of CQC standards and regulations
• Understanding of financial management
• We are looking for someone who is vibrant, self-motivated and passionate about making a difference to the lives of vulnerable people.
• Drive and Resilience.
• Excellent verbal and written communication skills, you’ll be comfortable on the phone as you are writing emails.
• Experience of working in a faced paced environment and flexible.
• Strong attention to detail and be a completer/finisher.
• A team player with strong interpersonal skills.
• Holding a full driving license and access to your own vehicle.

Schedule:
Licence/Certification:

• Driving Licence (required)

Job Types: Full-time, Fixed term contract

Salary: From £32,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Employee mentoring programme
• Free flu jabs
• Free parking
• Language training provided
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Experience:

• providing care: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Ability to Commute:

• Croydon (required)

Ability to Relocate:

• Croydon: Relocate before starting work (required)

Work Location: In person