Care Co-ordinator

JOB SUMMARY

Work with colleagues within the Practice to identify and manage appointments for a stable caseload of patients with long-term conditions, liaising with other health professionals as required, to deliver personalised care & be the first point of contact for these patients.

The Care Coordinator looks for opportunities to improve access to appointments for planned care and the management of long term conditions. They will collaborate with others in the PCN to identify ways in which appointments can be maximised to make the most out of every patient contact.

The role will be supported by the GP’s to discuss patient related concerns and to follow appropriate safeguarding procedures (e.g. abuse, domestic violence and support with mental health).

MAIN TASKS AND RESPONSIBILITIES

The Care Co-ordinator will:

· Work with colleagues within the GP practice and PCN to identify and manage appointments which support planned care

· Be a central point of contact for patients with long term conditions

· Proactively support ‘call and recall’ processes for the Practice

· Work closely with other PCN care coordinators to support call and recall processes

· Work proactively with the Practice pharmacist to support medication reviews and patient bookings

· Ensure all coordinated activity is documented and coded accurately

· Champion the use of MS Teams, proper coding and other best practice standards

· Champion the filling of appointments in shared clinics, proactively inviting in patients and booking in to make best use of appointment time

· Use AccuRx Self Book to send text messages and booking links to relevant patients to improve access and ensure filled clinics

PROFESSIONAL INTEGRITY

· The Care Co-ordinator will be expected to undertake developmental training to support the evolution of this new role.

· This job description is not an exhaustive list and may be subject to change as the role develops, in accordance with the requirements of the Practice.

· Look for ways to holistically bring together all of a person’s identified care and support needs, and explore options to meet these within the Practice environment.

· Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.

· Support the coordination and delivery of MDTs within the Practice.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, skills, or qualifications associated with the role.Please only apply if you fit the criteria.

Job Type: Full-time

Salary: £21,000.00-£30,000.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Experience:

• General Practice: 1 year (required)

Licence/Certification:

• Driving Licence (preferred)

Ability to Commute:

• London (required)

Work Location: In person