Care Coordinator

Customer Service Advisor - Care **We are looking for candidates that have worked in the Care industry** **Successful candidate MUST be able to work from our Loughborough office 3 days a week** .About you: Have you been working long hours in the care sector and looking for a change?? We may have the role for you. We are looking for warm, friendly and professional colleagues who want to deliver an exceptional customer experience. The successful candidates will have come from a background in care with strong communication skills and a can-do approach. Most of all, you'll be passionate about understanding customer needs and helping resolve their queries over the telephone, via email and chat. Previous experience of delivering great customer service & experience of supporting the care industry would be essential. You will work 37.5 hours per week, Monday to Friday between the hours of 8:00am and 6:00pm. Day-to-day, you will: - Provide high-level customer service and product support via chat, telephone or email. - Help our customers with questions and allow them to get the most out of our software by resolving their queries in accordance with our Milestones - Maintain our case management system to a high level of accuracy, ensuring all queries are recorded, solved or escalated, as appropriate - Promoting the online Access Customer Success Portal, including helping customers register - Ensure that the quality of the support meets The Access Customer Service standards by delivering against and exceeding your objectives. Your Skills and Experiences likely include: - Experience within the Care Sector - You are a confident, clear and warm communicator with a flexible and constructive approach to customers and to the team alike. - Knowledge of Access People Planner or Access Care Planning (formerly Mobizio) would be a benefit, however general knowledge of care rostering systems would be essential. - Flexibility and pragmatism, an ability to self-plan and respond to shifting priorities. - The ability to act as a role model for best practice and actively promote a positive working environment. - You deliver value to the business, effectively, efficiently and to a high standard. - You remain calm and professional when handling challenging queries - Have Enthusiasm in busy periods and ability to work in a team