Care Coordinator

Are you looking for an exciting new opportunity? HCRG Care Group are recruiting Care Coordinators to work as part of our Multi-disciplinary Team.

As a Care Coordinator you’ll join a team who are focused on providing excellent customer experience for patients and professionals contacting the Care Co-ordination Hub by telephone and email as the first point of contact to Lancashire Healthy Young People and Family Services in Lancashire.

We have a part-time role available, working Monday to Friday between the hours of 9am-5pm, working from one of our hubs (Preston or Burnley). 

Interviews are scheduled to be held on 28th and 29th of May.

This service is due to transfer to Wirral Community Health Care NHS Foundation Trust (WCHC) later this year
Package DescriptionYou will feel valued as a Care Coordinator within HCRG Care Group, receiving access to exclusive rewards and benefits including: 

£22,308 with group pension 
Free tea, coffee and milk at your base location
Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling 
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise 
An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year  
The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission

Main ResponsibilitiesAs a Care Coordinator you will:

Support clinical teams by booking and scheduling routine clinic activity based on rules and protocols and signposting other activity to the relevant services within required timescales
Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response
Prepare referral documentation and input details or form in appropriate client or patient database. 
Carry out call backs to referrers where necessary to ensure appropriate information is obtained to ensure a high-quality referral
Updating clinical systems and clinic templates with demographic information and expected dates of birth

For a full-list of responsibilities please see attached Job Description
The Ideal CandidateThe essential qualities we are looking for in our applicants are:

Excellent interpersonal and communication skills, both verbal and written, with the ability to communicate with a range of people on a day to day basis.
Administrative experience in a busy, customer facing environment.
Flexible approach to work.
Excellent and courteous telephone manner

If you feel that you meet the above qualities, then we would love to have you on our team!
About The CompanyWe change lives by transforming health and care. 

Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. 

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. 

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can. 

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. 

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.