- General office duties, answering phone etc.
- Be customers first point of call
- Manage maintenance contracts, renewals/bookings
- Run engineer diary and schedule maintenance and installations liaising with clients (we use UPTICK software – full training provided)
- Close down completed works, send paperwork/invoice to clients (through UPTICK) check engineer job sheets are correct, any additional parts etc before they are sent to client
- Assist with ordering kit for upcoming work
- Be engineers first point of call for customer/admin queries (not technical!)
- Write up small defect quotes following engineer reports
- Organise kit into jobs and ensure everything in place for scheduled works
- Assist with bafe and SSAIB reporting/paperwork/inspections
Working hours 08.30-16.30
Private healthcare after 12 months employment
30 days holiday (including BH) + Birthday off (31 days total)