Care Officer

Reporting to the Deputy Care Manager, you will be responsible for and passionate about undertaking all aspects of client service delivery to the highest standard, this includes:

• Building and maintaining positive relationships with potential and existing clients, their families and other professionals involved in their care.
• Care planning and conducting risk assessments ensuring compliance to relevant legal and regulatory requirements.
• Conducting client service reviews and updating records accordingly
• Ensuring the successful operation of quality control systems including quality assurance visits for clients.
• Providing support and guidance to Care Professionals out in the community and over the phone.
• Auditing Care Professional visit log entries on our digital management system.
• Auditing Digital Medication administration records and action where required.

To be successful, you will:

• Have care experience with a proven track record of providing excellent customer service.
• Have knowledge and understanding of CQC and legislative requirements for care.
• Have the ability to build good working relationships.
• Have strong organisation and planning skills.
• Have a Level 3 qualification (or equivalent) in health and social care.
• Be able to work well and accurately under pressure.
• Be flexible to meet the demands of the business including participating in an on-call rota.

Given this role will also include some community-based duties such as undertaking client assessments, you also need a valid driving licence and your own transport.