Care Reablement Administrator

We are looking for a responsible motivated Reablement Administrator to provide personalised secretarial and administrative support in a well-organised and timely manner.
You will work on a one-to-one basis on a variety of tasks related to the Registered Manager Reablement s working life and communication.
As you will be the Registered manager's first point of contact with people both internal and external to the organisation and your duties will include administrative tasks such as planning and scheduling events, handling correspondence and managing personal calendars and company deadlines.
This role provides administrative support to the team in the local office and plays a key role in communicating with customers and staff.
You may be required to support with any administration tasks required by the Deputy Managers, Community Care Supervisors as directed by the Registered Manager.
About Us
Corserv Care is one of the most highly regarded, trusted and well-known companies in the Southwest. CORSERV is committed to contributing to sustainable economic growth, resilience and safer communities in Cornwall. We are a wholly owned Cornwall Council company that has successfully been trading in the open market for a number of years. With a turnover of approximately GBP100m pa and employing some 1600 fulltime staff, we are considered to be a major employer in Cornwall.
Corserv Care is a division of Corserv Solutions Ltd that is part of the Corserv Group. The company brings together existing services STEPS, Care & Support (long term home care), Lifeline Assistive Living Services and Trefula House nursing home.
The focus of the company is the delivery of high quality, personalised care in partnership with health and the voluntary community. Our services are key in supporting health and social care in Cornwall, and our focus is very much supporting people s independence, whilst offering a TEC enabled approach. Working on the frontier between health and social care, you ll be helping individuals focus on building their strengths and achieving their goals
Corserv Care is committed to safeguarding and is and is an equal opportunities employer.
The STEPS service provides short term Reablement support to people in the community following some sort of health or social care crisis.
Whilst Care & Support provides long term personal care support which may also include reablement to adults in their own home who have been assessed as needing long term assistance.
Both Services play a pivotal role in discharge pathways, providing essential services to ensure flow across the Health and Social care systems in Cornwall.
The aims of both services are:
To promote the wellbeing and independence of individuals
To work with the NHS, service users, carers and other agencies to avoid unnecessary admission to hospital or inappropriate placement on leaving hospital
To maximise the health status and thus the independence of the people we support and to motivate people where their ability to improve is possible
We aspire to maximise individual independence and promotion of self-care so that people s personal goals and outcomes are achieved by using personalised Reablement plans and working in partnership with other agencies.
Your duties will be:
As the Reablement Administrator you will perform secretarial work and provide the Registered Reablement Manager with the day-to-day administrative support and where delegated by the manager, to the Deputy Managers.
Liaising with staff, suppliers, stakeholders and Service users.
Completing the weekly performance spreadsheet for Steps, training and delegating to Scheduler/Business support when on leave.
Respond to customer enquiries as received, where able resolve issues and record on feedback forms
Completing the weekly CCS office rota and the monthly OOHs rota.
Collate and complete the monthly performance reporting spreadsheet for Quality & Assurance Lead.
Planning and organising CCS to chair team meetings and arrange for appropriate cover to take the minutes.
Typing, compiling and preparing reports, presentations and correspondence as required by the Registered Manager.
Booking and support with agenda planning for CCS team meetings, take the minutes.
Monitoring SharePoint to ensure that data is correct and updated, ensuring any concerns are shared with the Manager in a timely fashion.
Implement a daily record spreadsheet of referral data, number received, number processed, number rejected, number accepted.
Oversight of productivity returns ensure completed on time and that the data recorded is accurate and correct
Auditing performance targets and recording for the manager to refer to, including checking visits completed within 5 working days, checking Care plans completed within 7 days.
Gathering data entry for CCS supervision form to support the Deputy Registered Managers with the audits of care plans and diaries of interventions on a monthly basis.
Scheduling Registered manager appointments and managing diary entries.
Any additional administration tasks as requested by the Registered Manager.
Make phone calls to customers relating to Quality Assurance.
Support when busy to complete all administrative tasks involved with setting up a new customer on scheduling system.
Use a variety of systems to record data promptly and accurately.
Manage information in line with the Company s policies, procedures and guidance on subjects such as Data Protection, Freedom of Information, confidentiality, information security and sharing, the information lifecycle and data quality, to ensure compliance and efficient and effective information governance.
To use related IT packages effectively, updating and maintaining computerised systems to ensure the team performs successfully.
Management and housekeeping of electronic folders.
Participation in service development projects, including tasks such as data collection and analysis.
Hold access to and limited oversight of Registered Manager Reablement email inbox and ensure urgent emails are responded to or forwarded to appropriate deputy managers in Registered managers absence.
Oversee incoming e-mail queries into the team mailbox screening them for the Registered manager.
Assist with the preparation and maintenance of statistical information as required
Undertake a range of other support tasks including photocopying, faxing, scanning and other general duties including filing, assisting managers with e-mails, post and room bookings.
Deal with telephone calls, in particular from customers, the public, other organisations, operational managers/staff and, in the absence of registered manager, provide advice and ensure urgent actions taken as necessary
To operate with due regard to CORSERV CARE s confidentiality policies, the Data Protection Act and best practice
To ensure a positive and flexible approach to the variety of tasks and work patterns within the role as the team develops to enable effective and appropriate staffing levels to meet demand
Undertake Company mandatory training and be responsible for your own continued learning and development
This role is full time office based.
You will need:
Ability to manage and prioritise workload/projects whilst under pressure to meet deadlines. Strong organisational skills and excellent attention to detail.
Good knowledge and skill to examine, interpret and extract information plus organise it in an appropriate format for analysis. Demonstrates experience of data management systems, input, extract, manipulating data for performance management and financial reports.
Evidence of educational achievement minimum of 3 GCSE s grade C or above or equivalent level 2 vocational qualification.
Knowledge of person-centred customer care policies and practices and applies in all day-to-day activities.
Demonstrates good writing and numeracy skills with the ability to write clear reports to be able to fulfil the obligations of the role.
Experience of working as part of a team, demonstrating an ability to work on own initiative but also to accept direction and supervision.
Other requirements:
Driving licence and use of a vehicle for work. The normal duties of the role may involve travel on a regular or occasional basis. It is a condition of employment that the role holder can exercise satisfactory travel mobility in order to fulfil the obligations of the role. For those journeys where an alternative form of transport is unavailable or impracticable the role holder will be required to provide a suitable vehicle
Our offer to you:
Salary: GBP 21,028 - 26,160.
Working Hours: 35 per week, 9am to 5pm Monday to Friday
Contract Type: Permanent
Base: Depending on home location, to the closest Corserv Care office, either Bodmin, St Austell or Camborne.
Working with us you will have an employee benefits package that includes:
Pension: A generous pension scheme with employer contribution.
Holiday: Starting at 23 days and increasing to 28 with service (pro-rata if part-time) with option to purchase additional, plus bank holidays.
Access to Employee Discount Scheme, Blue Light card and Vectis card: All provide various discount on groceries, household bills, holidays and much more.
Access to dedicated Wellbeing support.
Opportunities: We offer opportunities to progress and develop a rewarding career . click apply for full job details