Case Handler

The main role of the Case Handler is to manage a portfolio of up to 75 Sale and Purchase Conveyancing Transactions from Instruction to Completion.
Duties:
▪ You will work and conduct yourself in the spirit of our vision mission and values
▪ You will deal effectively with clients and third parties over the telephone, in written correspondence and occasionally face to face, to provide advice and assistance
▪ You will be responsible for communicating with clients and third parties on all elements of the conveyancing transaction
▪ You will be Responsible for the client journey, managing every aspect of client interaction always ensuring best possible service
▪ You will eliminate client service issues by dealing with any potential complaints as soon as they arise whilst working with the Client Services Manager on formal complaints to ensure they are addressed swiftly
▪ You will be administratively astute with attention to detail
▪ You will Work in a team reporting to Technical Support
▪ You will Own every aspect of the sale process and the purchase process with background technical assistance
▪ You will Seek advice on any technical matter as soon as they become apparent
▪ You will prepare the completion packs for the accounts department, to include completion statements and invoices
▪ You will deal with exchange of contracts
▪ You will be responsible for completions on the day of completion and post completion formalities
▪ You will ensure telephony targets are maintained
▪ You will adhere to conversion targets and Maximise Fee generation
▪ You will ensure that you comply with all company policies and procedures ensuring breaches do not occur, should a breach occur you will help to rectify this immediately
▪ You will be expected to undertake any other duties required to assist your team should the need arise
▪ You will complete any duties considered relevant delegated by Head of Dept required to assist your team, other teams, and department as a whole in a timely manner
Essential Skills:
* Experience in running a small case load of straightforward conveyancing transactions
* Strong administrative skills gained in an office environment
* Excellent attention to detail
* Good telephone manner
* Conversant in Microsoft office
* Highly organised
* Willingness to learn new skills
* Experience of using a case management system (we use Proclaim)
* Confident in building and maintaining business relationships through excellent communication and service deliver
Benefits:
* Non managerial holidays - 20 days holidays, with annual 1 day increment up to 25 days plus Bank Holidays
* Flexible holiday scheme so you can buy/ carry over up to 5 days at the end of each holiday year
* Death in service cover
* Employee Assistance Programme & counselling service
* Contributory pension
* Study funding
* Free conveyancing for staff and discounts for family and friends
* Amazing discount clubs offering you great deals on holidays, insurances, retail, gadgets and much more!
* Kudos for the quarter awards
* Free taxi service from Sale Navigation Road Tram Station to and from work
* Fantastic break room that includes a pool table, ping pong table & dart board
* Volunteering scheme
* Free fruit
* Vending machines
* Free eye tests and contribution towards glasses/contact lenses
* Social events arranged by our Social Committee
* Charity events arranged by our Charity Committee
* Late start/early finish on your birthday
* Relaxed dress policy
* Long service awards
* Access to free mortgage advice
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website