Neighbourhood Manager

One of our local authority clients are currently recruiting for Development Manager. This is a temporary contract for 3 months with possible further extension based on budget and performance.

Main Purpose of Post/Job Summary

The post holder will work with the local residents and resident associations to deliver a housing service that will develop the area into a model community. The team will identify and manage the delivery of maintenance, minor and capital works projects on behalf of the local community. Additionally, the team will liaise with local services such as social and health care, police, youth and education services and the voluntary sector to provide a range supporting services.

The team is dedicated to providing safe and comfortable accommodation for the local community and the neighbourhood office will provide a focal point to manage the community modernisation programme, listen to, and act upon, resident’s concerns for the benefit of the local community. The Neighbourhood Manager is responsible for managing the team of Neighbourhood Managers and Income Officers.

Duties and Responsibilities

• Demonstrate passion and drive to deliver an excellent service to customers at all times that results in increased resident satisfaction.
• Show strong customer focus, especially in the particular circumstances of the Grenfell tragedy, demonstrating sensitivity to local issues.
• Deliver service improvement projects across the Neighbourhood Team working with other departments and suppliers to get great outcome for the LW residents.
• Acting as first point of contact for housing issues received from the LW residents.
• Reporting service issues to suppliers and monitoring the resolution of agreed activities.
• Ensuring service budgets are administered and managed effectively.
• Build and maintain relationships with local residents, resident associations and suppliers to build and provide a service that meets the residents’ needs.
• Manage local apprentices and trainees as required, in line with Council frameworks and policies.
• Support your own personal and professional development by attending training events, coaching and seminars as required.
• To work positively and proactively as a member of the wider Council.

The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Jahker Miah at Coyle Personnel Ltd.