Case Management Officer

Job Title: Case Management Officer 
Contract Type: Permanent
Salary: £30,604 (£32,162 is achieved after 12 months successful performance in the role)
Working Hours: Full time 35 hours per week
Working Pattern: Monday to Friday
Location: Liverpool/Hybrid
For your application to be considered please attach a current CV and cover letter. 
Applications may close before the deadline, so please apply early to avoid disappointment.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:

• Competitive pay & generous pension 
• 28 days holidays plus bank holidays (Full Time Equivalent) 
• Flexible working options available
• Investment in your learning, personal development, and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. 
Application Process:
If you share our values and are excited about making a significant impact as a, Case Management Officer, we encourage you to apply with your CV and cover letter. 
We encourage you to apply even if you don't meet all the criteria on the job description, at Riverside we recruit to potential not just on skills and experience.  
The difference you will make as a Case Management Officer 
The role holder will have a key role in addressing the required improvement in managing Legal Disrepair cases, encouraging alternative resolution to litigation by communicating, carrying out thorough investigations, supporting where necessary to challenge claims were there is no validity.
You will have an investigative nature with great attention to detail. Taking ownership of responsibility in supporting the needs of the service whilst displaying the ability to work in a team, in addition to being a great communicator and negotiator as the role will require the production of correspondence to advocates and contractors to deal with outstanding repair works and negotiating settlement on behalf of TRG.
About you
We are looking for someone who will: 
• Be responsible for the management of effective handling of property disrepair claims against TRG, including litigation and the resolution and settlement of complaints
 • Assist in the Management of Legal Disrepair cases in line with the Legal Disrepair Protocol.
 • Liaise with solicitors and Customers to resolve outstanding repair /claims through to resolution to include implementation of actions to drive case closure. 
• Assist in identifying trends through analysis and reporting.
 • Liaise and assist the contractors in completing repairs to a high standard