Case Manager

When you join the amazing team on the “Refugee Employability Programme” in the South East you will be joining Palladium, a global impact organisation, with 3000 employees in over 90 countries.  Be part of the national Home Office initiative that supports legally recognised refugees to ensure these individuals get tailored guidance with their journey back to employment and integration into UK society.

The Case Manager role is all about empathy, understanding and a passion in working with people to achieve sustainable employment.  You will be an independent and professional person with existing experience in the challenges that refugees face each day including housing, lack of connections and community support, finances and access to Government departments.  The skills to make an excellent Case Manager include great communication and relationship building, excellent organisational skills, determination and drive, and be solution focused.  You will have constant access to interpreters at all times but the ability to speak Dari, Pashto or Arabic will be of great advantage.

This opportunity will allow you to manage your own diary and caseload on an outreach basis.  You will be integral to your local refugee community with positive and meaningful interactions every single day therefore the ability to travel around designated caseload area is important.

In return for your commitment to your customers you will receive 25 days annual leave, 10% company pension contributions, Health and Wellness allowance, Life Assurance and much more. 

For this role you will be required to show experience in:

• • Working to Service Level Agreements, Key Performance Indicators and company standards within quality and compliance.
  • Working in a customer engagement and support focussed role
  • Experience in providing one to one support and coaching with the ability to challenge when needed.
  • A good understanding of safeguarding, GDPR and the importance of confidentiality.

Palladium offers flexibility, autonomy, and the opportunity to make mistakes in the pursuit of growth, innovation, and impact.

Company Overview:

About Palladium - Palladium is a global leader in the design, development and delivery of Positive Impact – the intentional creation of enduring social and economic value.  We work with governments, businesses, and investors to solve the world's most pressing challenges. With a team of more than 3,000 employees operating in 90 plus countries and a global network of over 35,000 experts, we help improve economies, societies and, most importantly, people's lives.

Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.  

Should you require any adjustments or accommodations to be made due to a disability or you are a neurodivergent individual or for any other circumstance, please highlight this at application and we will be in touch to discuss. 

Safeguarding - We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse.  All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.